Fire Officer II Chapter 12 question & answers graded A+ 2023/2024

Fire Officer II Chapter 12 In the seven basic steps in overcoming resistance to change, the step that encourages employees to suggest changes and implement those changes is known as: - correct answer creating a climate for change Which of the following BEST describes knowledge that the company officer must have in order to serve as a point of contact for interagency coordination at incidents? - correct answer Knowledge of available resources The Level II Fire Officer should be familiar with how _____ affect the delivery of safety, injury, and fire protection education programs. - correct answer strategic partnerships Which of the following is the MOST necessary for conducting meetings? - correct answer Oral communication skills Which of the following is one of John Kotter's eight reasons that change processes fail? - correct answer The change process is too complex NFPA® 1021 requires company officers to understand how local governments: - correct answer enact laws When responding to an internal aid agreement request, public works departments may provide: - correct answer heavy equipment for collapse or trench rescue Which of the following is an example of an internal force that may create change within an organization? - correct answer Periodic performance reviews Company Officer II candidates should evaluate and improve their interpersonal, oral, written, and emergency scene communication skills as part of: - correct answer their advancement training At which level do most citizens have direct contact with the government? - correct answer Local An advantage to the personnel evaluation program is that it creates - correct answer a permanent record of the employee's achievements The formal part of the change process that continues to monitor the change's effect is: - correct answer the follow-up program Which of the following reasons for resisting changes is MOST likely the result of employees experiencing layoffs, work-schedule changes, or transfers between workgroups? - correct answer Fear of loss Which of the following is typically responsible for evaluating personnel? - correct answer Company officer Which of the following is a provincial branch of government in Canada? - correct answer Unicameral legislative assembly Fire and emergency services organizations may enter into ___ with other agencies to provide additional resources. - correct answer aid agreements Which of the following is a U.S. federal agency that fire and emergency services are MOST likely to interact with? - correct answer U.S. Coast Guard The type of evaluation that is a final assessment of an individual's performance at the end of a given period of time is known as: - correct answer summative evaluation Which of the following should company officers be MOST aware of if tribal fire agencies are near their jurisdiction? - correct answer The agencies' capabilities Which of the following BEST describes a change in the organization's design? - correct answer A structural change