Customer Service Latest 2023 Graded A

Customer Service Latest 2023 Graded A Service An activity that is done for another person. Customer service The total customer experience with that business. Includes the performance of the staff, the courtesy of the staff, the cleanliness of the property and the way customers are treated during their visit. Customer Someone who purchases products or services from a business, such as a department store or a hotel. Guest A customer who purchases products or services from a hospitality business. Empathy The ability to put yourself in someone else's shoes and know how that person feels. Customer satisfaction The positive feeling customers have about a business that meets their needs. Quality service Service that meets or exceeds customer expectations. Consistent quality service Providing the same good service and products to customers each and every time they come to your business. Service encounter The basic building blocks of quality hospitality service. Occur before, during and even after a customer's visit. Word of mouth publicity The informal conversation people have about their experiences with a business. Front of the house The area in a hospitality business that guests usually see. Back of the house The area in a hospitality business that guests usually do not see. Front of the house employees Employees whose main function is to interact with customers. Such as servers, cashiers, hosts, bell attendants, front desk staff and security officers. Back of the house employees Employees whose work rarely involves interacting with customers. Such as chefs, cooks, dishwashers, and receiving clerks. Customer focused employee An employee who can anticipate customer needs. Critical moment A time when the customer's experience makes a bigger impact on customer satisfaction than at other times.