Situational judgement
How do you initially measure appropriateness - correct answer Read the scenario followed by action, decide if the overall action is positive or negative
What is the appropriateness scale - correct answer only positive: Very appropriate, mixed:positive overall: appropriate but not ideal, mixed negative overall: inappropriate but not awful, only negative: very inappropriate
What are the key principles of sjt - correct answer Don't make any assumptions,rate responses not scenario
What is important with personal safety - correct answer Must act safely to protect yourself and others
What are example of good personal safety - correct answer Washing your hands, indentifying and coping with stress
What is important with public safety - correct answer inaction may lead to harm, you must take prompt action if you think patient safety,dignity or comfort is compromised
What are some examples of public safety - correct answer Helping a man who's collapsed in the street and dealing with a medical emergency
What catergory do safety issues usually fall in - correct answer Very appropriate/ Very
inappropriate
What is important about seeking help - correct answer Positive as it is a fundamental concept of teamwork and by asking fro help you ensure patient safety
What are some examples of seeking help - correct answer Asking you senior for advice, calling for help in a emergency
When can you escalate a situation? - correct answer When dealing with a safety issue
related to an individual you do not know
What two types of unsafe practices are there - correct answer One off and ongoing
When should you intervene in one off unsafe practices - correct answer Usually in the immediate setting
When should you intervene in ongoing unsafe practices - correct answer Usually require structured intervention What are some examples of unsafe one off practices - correct answer Crossing the road at a red light, running down slippery stairs
What are some examples of ongoing unsafe practices - correct answer poor handwriting leading to drug errors, smoking
What does aggressive confrontation lead to - correct answer Demotivation, alienation,
loss of self-esteem: theses are all unsafe practices
What should you use when confronting someone - correct answer positive wording
What is honesty - correct answer Being fair and truthful
What are answers implying dishonesty - correct answer very inappropriate
What is important with limitations - correct answer Always act within your remit, Read who you are in each scenario to judge appropriateness of the action
What does specialist diagnosis require - correct answer Specialists
What is important about apologies - correct answer Must apologise even if no harm is caused and it must be Cleary documented in the patient notes
Why is honesty and apologies important - correct answer it reduces the number of complaints and increases trust
Where should apologies come from - correct answer the person who made the mistake, if severe: the most senior member of the team
What is integrity - correct answer honest and having strong moral principles
What actions show a lack of integrity - correct answer Dishonest and illegal
What are some examples of dishonesty - correct answer Altering medical notes
What is important about communication - correct answer always listen and respect others opinions and never be dismissive
What should you never let happen when making decisions - correct answer Don't be pressured into a decision you're uncomfortable with
What is important with working with multidisciplinary teams - correct answer working collaboratively, respecting their skills and contributions
What is a handover - correct answer Transfer of clinical information between teams
How do you initially measure appropriateness - correct answer Read the scenario followed by action, decide if the overall action is positive or negative
What is the appropriateness scale - correct answer only positive: Very appropriate, mixed:positive overall: appropriate but not ideal, mixed negative overall: inappropriate but not awful, only negative: very inappropriate
What are the key principles of sjt - correct answer Don't make any assumptions,rate responses not scenario
What is important with personal safety - correct answer Must act safely to protect yourself and others
What are example of good personal safety - correct answer Washing your hands, indentifying and coping with stress
What is important with public safety - correct answer inaction may lead to harm, you must take prompt action if you think patient safety,dignity or comfort is compromised
What are some examples of public safety - correct answer Helping a man who's collapsed in the street and dealing with a medical emergency
What catergory do safety issues usually fall in - correct answer Very appropriate/ Very
inappropriate
What is important about seeking help - correct answer Positive as it is a fundamental concept of teamwork and by asking fro help you ensure patient safety
What are some examples of seeking help - correct answer Asking you senior for advice, calling for help in a emergency
When can you escalate a situation? - correct answer When dealing with a safety issue
related to an individual you do not know
What two types of unsafe practices are there - correct answer One off and ongoing
When should you intervene in one off unsafe practices - correct answer Usually in the immediate setting
When should you intervene in ongoing unsafe practices - correct answer Usually require structured intervention What are some examples of unsafe one off practices - correct answer Crossing the road at a red light, running down slippery stairs
What are some examples of ongoing unsafe practices - correct answer poor handwriting leading to drug errors, smoking
What does aggressive confrontation lead to - correct answer Demotivation, alienation,
loss of self-esteem: theses are all unsafe practices
What should you use when confronting someone - correct answer positive wording
What is honesty - correct answer Being fair and truthful
What are answers implying dishonesty - correct answer very inappropriate
What is important with limitations - correct answer Always act within your remit, Read who you are in each scenario to judge appropriateness of the action
What does specialist diagnosis require - correct answer Specialists
What is important about apologies - correct answer Must apologise even if no harm is caused and it must be Cleary documented in the patient notes
Why is honesty and apologies important - correct answer it reduces the number of complaints and increases trust
Where should apologies come from - correct answer the person who made the mistake, if severe: the most senior member of the team
What is integrity - correct answer honest and having strong moral principles
What actions show a lack of integrity - correct answer Dishonest and illegal
What are some examples of dishonesty - correct answer Altering medical notes
What is important about communication - correct answer always listen and respect others opinions and never be dismissive
What should you never let happen when making decisions - correct answer Don't be pressured into a decision you're uncomfortable with
What is important with working with multidisciplinary teams - correct answer working collaboratively, respecting their skills and contributions
What is a handover - correct answer Transfer of clinical information between teams
