CCMP Change Concepts (2023/2024) Rated A

CCMP Change Concepts (2023/2024) Rated A Strategic Planning Establishes a vision, components determine the future state and outlines the activities required to operationalize and sustain the change Vision Statement Aspirational, future focused, describes the future state, describes why the change is necessary and the risk of not changing or if the effort is not successful, and creates the initial and foundational link between strategic planning and change management Change Management The discipline that drives adoption and buy-in of the future state, ensure the organization achieves expected benefits and a return on investment Types of Organizational Change Name of a project, new system, process redesign, merger, acquisition, divesture, policy or procedure update What Makes Each Change Unique Is How It Affects Individuals and Organizations With... Value systems, cultural norms, histories, experiences with past changes, leadership styles, and levels of competency in managing change Organizational Change Assess and understand - current cultural attributes, prioritization of change initiatives, shared vision and strategic intent for the change, new or modified business processes or systems, structure and individual roles needed to support and reinfice the change efforts, and facilitation of organizations and stakeholders to adopt and prepare for the future state Individual Change Assess and understand - unique perspectives, biases, motivations, behaviors, resistance, and reactions to increase acceptance and commitment Sponsorship and Active Leadership Ensures successful change and coaches an individual through personal transition Change Management Lead Accountable for the change strategy, direct day-to-day control over change management team, schedule, budget and resources, and serves as the primary liaison to the Sponsor, PM, Leadership, Project Team, and Stakeholder Change Practitioner Responsible for the coordination, application and tracking of change management activities and tools Change Management Team Group of individuals who work together to facilitate change management activities, and ensure activities are completed, feedback gathered, training is conducted, and communications are delivered Change Agent Functional / social leaders, middle management or subject matter experts who actively engages with others and provides feedback on change activities, models the desired behaviors Change Capacity and Capability Can vary greatly from one organization to another Organizational Culture Influences The Change Strategy Successful Adoption and Implementation of Change Increases when the organization's structure, processes and people are continually aligned to a common purpose and goal Change Management Applies the Following to transition an individual or group from current state to future state to achieve expected benefits and organizational objectives Knowledge, Skills, Abilities, Methodologies, Processes, Tools, and Techniques Change Management Processes When Properly Applied Ensure individuals within an organization efficiently and effectively transitions through change so that the organization's goals are realized Change Agents Need the Following Capabilities to be Successful... Strong leadership skills, interpersonal skills, excellent verbal and non-verbal communication skills, ability to navigate complex political environments, ability to operate within various geographic and organizational cultures, ability to work at multiple levels of the organization, and engage with many different types of personalities in the workplace Change Managers and Change Consultants Need a broad set of knowledge and skills to enable them to be effective Change Assessments Culture, Change Impact, Change Readiness, Change Saturation, Change History, Resistance, and Stakeholder Readiness Stakeholder Engagement Examples Feedback, Performance Management, Compliance with new job roles, Responsibilities, Systems, and Processes Change Leader / Sponsor Development Examples Education, Skill & Willingness, Sponsor Effectiveness Assessments, Sponsor Coalition Analysis, Creating Alignment among Sponsors and Senior Leaders, Coaching, and Reporting and updates for Sponsors To Reduce the Disruptive Effects and to Increase the Likelihood of Achieving the Future State --- Change Management Can... Accelerate and maximize performance during and following the change To Reduce the Disruptive Effects and to Increase the Likelihood of Achieving the Future State --- Change Management Can... Increase: organization readiness, flexibility, adaptability, stakeholder engagement, morale and preparedness, stakeholder utilization of and proficiency in the new way, likelihood of benefits realization To Reduce the Disruptive Effects and to Increase the Likelihood of Achieving the Future State --- Change Management Can... Minimize the learning curve and speed to adoption of the new way, and the depth of any performance and productivity decline during the change To Reduce the Disruptive Effects and to Increase the Likelihood of Achieving the Future State --- Change Management Can... Optimize long-term sustainability once the future state is achieved Vision Statement Creates the Initial and Foundational Link Between Strategic Planning and Change Management By... Providing clarity, focus and direction for leaders & organizations, helping leaders to align others on a common purpose & plan, explaining the case for change, and guiding decision-making, communications and engagement Successful Change Requires Leaders to Articulate A... Achievable, consistent, easily understood, and inspiring vision Successful Change Requires Leaders to... Guide the organization to measurable achievement of expected benefits Types of Organizational Change Name of a project, new system, process redesign, merger, acquisition, divestiture, policy or procedure update Change Definition Must Be Based on An Analysis of a Number of Variables Technology complexity, number & type of impacted stakeholder groups, degree of process change, amount of structural adjustments, physical relocations, workforce adjustments, benefit or compensation impacts, speed of implementation, degree of job role change, and geographic dispersion The Components that are the Basis of a Change Definition and Risk Assessment that Leads to the Appropriate Scaling of Change Management Efforts Resources and Time Analysis of Change Variables Provides insight on its size and complexity Assessment of the Organization Delivers insights regarding culture and readiness Project Management May overlap during delivery and interdependent when delivering value to the organization Degree of Overlap and Interdependency between Project Management and Change Management Can Vary Based On... Organizational structures, type of change, methodolgies utilized, competency, and capability maturity Effective Integration of Project Management and Change Management is Required to Ensure Organizational objectives are achieved Types of Activities that Continue Long After the Change is Delivered and the Project is Closed Change Management Project Management Role and Responsibilities Focuses On... Application of skills, tools and techniques to activities required to deliver planned change (scope, time, cost, quality parameters) Change Management Role and Responsibilities Focuses On... Application of skills, tools and techniques to implement and sustain the delivered change (influencing behaviors, organizational culture, facilitating new ways of working, tracking and enabling benefits realization, and providing input for future change initiatives) Overlaps and Interdependencies Should be Identified and Documented How the disciplines will work together, How information will be shared, and How decisions will be made Project Management Methodology and Plan Technical delivery --- emphasizes the organization and management of resources and activities required to complete projects --- scope, budget, timeline, and quality standards Change Management Methodology and Plan People implementation --- emphasizes the people side of change and activities required to prepare the organization for the delivered change, facilitate the transition from the old way of working to the future state, and embed the change as the new norm Tool Common to Both Project Management and Change Management Stakeholder Analysis Tools Should be Integrated to... Increase efficiency and collaboration Opportunities to Integrate or Share Resources Depends on Degree of Overlap and Interdependency People, hardware, software, facilities, finances Project Management Delivers Planned change Change Management Ensures The delivered change is implemented and adopted to enable the realization of the expected benefits Risks that Change Management Focuses on... Adoption of the change, threats to the realization of the expected benefits, and threats to sustaining the change Individual Change is Essential to... Achieve organization's change goals and objectives Individual Change is Important to... Achieve the organization's ROI Current Cultural Attributes Provide either a solid basis for or be an impediment to the change Prioritization of Change Initiatives Monitors change fatigue and saturation, and build change agility These Elements are Needed to Successfully Work in the Future State Business processes, systems, policies, behaviors, rewards, performance indicators, and procedures These are Needed to Support and Reinforce the Change Effort Structure and Individual Roles Organizational Change Facilitates the Organizations and Stakeholders to... Adopt and prepare for the future state Advisory Committee May be selected to advise the project team on potential change risks Change Management Team May Engage Additional Individuals or Groups (Outside of the Change Team) to... Assess the change effort, prioritize change tasks, provide feedback on the change management strategy, plan and tactics, and execute & support the change process at the stakeholder level Leaders Must Have Clarity of Purpose and Focus to... Align people, processes, systems, and structures Leaders Must Develop Contingency Plans to... Detect and remediate alignment issues Successful Adoption and Implementation of Change is Increased When... The organization's structure, processes and people are continually aligned to a common purpose and goal Leaders Must Create An Environment Where Followers Have the Necessary Time and space to engage in and become comfortable with the new ways of working