Dell Tech Direct questions well answered rated A+ 2023/2024

Dell Tech DirectTechnical Support - correct answer allows you to manage your tickets and see what's going on with a ticket you've submitted. Support Assist - correct answer is free and comes on all systems. The benefits of this technology also get better with each increasing level of support. Self-Dispatch - correct answer allows you to dispatch your own parts — depending on service level.· Once you're certified, this feature can expedite the support process. The Administrator Control Panel - correct answer allows you to add techs, set permissions and define roles for you and your staff. With Dell's TechDirect tool - correct answer you can customize your system before it even ships out. The levels are Basic, ProDeploy, and ProDeploy Plus. - correct answer There are 3 levels of what we call our ProDeploy suite that allows you to take charge of your deployment while allowing us to take work off your plate. Basic - correct answer comes with or without imaging, and it includes unlimited BIOS settings configuration, asset tagging, and asset reporting. ProDeploy - correct answer we can come onsite to help deploy and distribute the systems for you ProDeploy Plus - correct answer we can do data migration and add training credits for you to learn more about your technology's capabilities. Do you utilize asset tagging? - correct answer · We have standard asset tags, but what's cools is you can create your own. You can choose exactly what you want on your asset tag. There are a variety of colors you can use. It's all customizable. - correct answer You can also choose where you'd like to place the asset tag Asset reporting is also included in all three levels of ProDeploy - correct answer An asset report is an Excel file delivered by email which contains key information about the systems being ordered, such as MAC addresses and service tags Do you image your systems? - correct answer Imaging is an optional addition with Basic and comes automatically with ProDeploy and ProDeploy Plus. We have several types of imaging you can use. The recommended choice is Dynamic Imaging through Dell's ImageAssist tool (also downloadable through TechDirect). Dynamic imaging allows you to use an image across multiple models from Latitudes and Precisions to XPS's OptiPlex's. - correct answer We have a helpdesk for ImageAssist, and there's also a free webinar every Thursday that gives detail on ImageAssist. It lasts 1 hour, and you can ask live questions with our expert engineers. Lastly, with our ProDeploy suite you can leverage TechDirect to configure BIOS settings to customize your systems. - correct answer Whether it's security changes or altering the BIOS backsplash to replace the Dell logo with your own, you can bring more customization to your assets. Tech direct - correct answer Provides a centralized location for managing your Dell technologies products. through this tool you can manage your system support preconfigure your systems and oversee your deployment