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(service) used to maintain internal assets such as machinery and deliver after-sales customer
service such as repair - correct answer ✔✔Asset Management and Customer Service Processes
a set of tasks or activities that produce desired outcomes - correct answer ✔✔Business Process
systems that support end to end processes and are essential to the efficient and effective
execution and management of business process - correct answer ✔✔Enterprise Systems (ES)
aka management accounting
tracking costs and revenues for internal reporting that is intended to help management control
costs and revenues and assess the profitability pf products and market segments - correct
answer ✔✔Controlling
(track-external) tracking the financial impacts of processes with the primary goal of meeting
legal and regulatory reporting requirements - correct answer ✔✔Financial Accounting (FI)
Processes
the steps involved in selling and delivering products to customers - correct answer
✔✔Fulfillment Process
an organizational structure dividing the company into departments, each of which is responsible
for a set of closely related activities - correct answer ✔✔Functional Structure
fictional company used to describe the processes in our text book - correct answer ✔✔Global
Bike Incorporated (GBI)
, (store) involved with the storage and movement of materials - correct answer ✔✔Inventory and
Warehouse (IWM) process
(people) focus on people management: recruiting, hiring, training, compensation and business
management - correct answer ✔✔Human Capital Management (HCM) processes
(design) supports the design and development of products from initial product idea stage
through discontinuation of the product - correct answer ✔✔Life cycle data management
process
(track-internal) focus on internal reporting to manage costs and revenues - correct answer
✔✔Management accounting or controlling (CO) processes
all the products, components, parts that organization uses - correct answer ✔✔material
(plan) uses historical data and sales forecasts to plan which materials will be procured and
produced and in what quantities - correct answer ✔✔Material planning process
(buy) refers to all activities involved in buying or acquiring the materials - correct answer
✔✔procurement process
(make) involves the actual creation of the products within the organization - correct answer
✔✔Production Process
temporary in nature and is typically associated with large, complex activities - correct answer
✔✔project