(Top QUALITY 2024/2025 EXAM REVIEW) WGU C234 Workforce Planning: Recruitment & Selection Topic 7, Exam Review, RATED A+

WGU C234 Workforce Planning: Recruitment & Selection Topic 7, Exam Review, RATED A+ Define the following metrics related to workplace disputes and complaints: number of grievances filed in a period of time. - How many grievances (complaints) occur within a period of time. Define the following metrics related to workplace disputes and complaints: cost per grievance filed. - Calculated by determining the dollars spent to address complaints lodged by employees (HR's time, legal fees, etc.)/(divided by) number of grievances. Define the following metrics related to workplace disputes and complaints: average close time. - The average length of time it takes the HR department to respond to complaints. Define the following metrics related to workplace disputes and complaints: causes of grievances. - Conducting the research needed to understand the primary issue (root cause) of the conflict; system of categorizing reasons for complaints. Define the following metrics related to workplace disputes and complaints: return on investment. - Determines how much money a company's conflict resolution measures saves. Describe the roles of HR in workplace conflict. - 1. To create & manage conflict resolution programs. 2. Ensure consistency across departments and managers. 3. Legal co