Organizational Behavior 14e (Robbins Judge) Chapter 4 Emotions and Moods

Organizational Behavior 14e (Robbins Judge) Chapter 4 Emotions and Moods 1) Which of the following is a generic term that covers a broad range of feelings that people experience? A) affect B) emotions C) moods D) emotional labor E) cognition Answer: A Explanation: Affect is defined as a broad range of feelings that people experience, and it encompasses both moods and emotions. Emotions are intense feelings that are directed at someone or something. Moods are feelings that tend to be less intense than emotions and that lack a contextual stimulus. Emotional labor is defined as a situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work. Cognition is the mental process of thinking, learning, and knowing. Diff: 1 Page Ref: 100 Topic: What are Emotions and Moods? Skill: AACSB: Analytic Skills Objective: Affect Quest. Category: Concept/Definitional LO: 1 2) Which of the following statements is true? A) Affect is a type of emotion. B) Affect is a type of mood. C) Affect can be experienced as a mood or an emotion. D) Affect is the result of conscious thought and action. E) Affect is the result of a mood or an emotion. Answer: C Explanation: Affect is the umbrella term used to describe a broad range of feelings that people experience, and affect can be experienced as both a mood or an emotion. Affect covers both emotion and mood. Affect is not the result of thought or action, but a term used to describe both mood and emotion. Diff: 2 Page Ref: 100-101 Topic: What are Emotions and Moods? Skill: AACSB: Analytic Skills Objective: Affect Quest. Category: Concept/Definitional LO: 1 3) What term is used for intense feelings that are directed at someone or something? A) affect B) cognition C) moods D) thoughts. E) emotions Answer: E Explanation: Emotions are intense feelings that are directed at someone or something. Affect is defined as a broad range of feelings that people experience, and it encompasses both moods and emotions. Cognition is the mental process of thinking, learning, and knowing. Moods are feelings that tend to be less intense than emotions and that lack a contextual stimulus. Thoughts are mental processes based on cognition. Diff: 1 Page Ref: 100 Topic: What are Emotions and Moods? Skill: AACSB: Analytic Skills Objective: Emotions Quest. Category: Concept/Definitional LO: 1 4) What term is used for feelings that tend to be less intense than emotions? A) affect B) cognition C) moods D) thoughts E) reactions Answer: C Explanation: Moods are feelings that tend to be less intense than emotions and that lack a contextual stimulus. Affect is defined as a broad range of feelings that people experience, and it encompasses both moods and emotions. Cognition is the mental process of thinking, learning, and knowing. Thoughts are mental processes based on cognition. A reaction is a response or action taken according to a stimulus. Diff: 1 Page Ref: 100-101 Topic: What are Emotions and Moods? Skill: AACSB: Analytic Skills Objective: Moods Quest. Category: Concept/Definitional LO: 1 5) Julia works as a receptionist at a real estate company. Her boss just came in the door and yelled at her, telling her that the front office was a mess and that she needed to get up and clean it immediately. After her boss left the room Julia grabbed three magazines and violently slammed them into the trash can. Which of the following best describes Julia's action? A) an affect B) a thought C) a mood D) an emotion E) a mental process Answer: D Explanation: Julia is experiencing the intense feeling of anger, which is an emotion directed toward her boss. Affect is defined as a broad range of feelings that people experience, and it encompasses both moods and emotions. Thoughts are mental processes based on cognition. Moods are feelings that tend to be less intense than emotions and that lack a contextual stimulus. Diff: 1 Page Ref: 100-101 Topic: What are Emotions and Moods? Skill: AACSB: Analytic Skills Objective: Emotions Quest. Category: Application LO: 1 6) Erin works on a software help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood? A) It is a simple, unambiguous feeling. B) It interferes with her capacity to work effectively. C) It has a contextual stimulus. D) It can be controlled given some time. E) It cannot be controlled when it is elicited. Answer: C Explanation: Erin's feelings are brought on by being yelled at, which is a contextual stimulus. Her response is short, rather than prolonged. These are both characteristics of emotion. Moods are simple unambiguous feelings. Both mood and emotion con interfere with work. Control factors are not a part of the definition of emotion. Diff: 2 Page Ref: 100-101 Topic: What are Emotions and Moods? Skill: AACSB: Analytic Skills Objective: Emotions Quest. Category: Application LO: 1 7) When the team he supports wins the World Cup, Detleb feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion? A) It is a very strong feeling. B) It is brought about by a specific event. C) It has a lengthy duration. D) It is a positive feeling. E) It is expressed on his face. Answer: C Explanation: Detleb's general ambiguous feeling of happiness is ongoing or prolonged, which is a characteristic of mood. Contextual stimulus, strong feelings, and facial expression are characteristics of emotion. Both mood and emotion can be positive. Diff: 2 Page Ref: 100-101 Topic: What are Emotions and Moods? Skill: AACSB: Analytic Skills Objective: Moods Quest. Category: Application LO: 1 8) When Ariana's mom tells her that her dog has been killed by a car, her eyes widen in disbelief and tears begin to stream down her face. Later that day she is able to laugh and talk about the fun times she had with her dog. What is one of the reasons that Ariana's reaction can be categorized as an emotion? A) It is a general, unambiguous feeling. B) It is accompanied by facial expressions. C) It has a lengthy duration. D) It is a positive feeling. E) Her reaction is cognitive in nature. Answer: B Explanation: Ariana's shock and crying are visible on her face, a characteristic of emotion. Unambiguous feelings, lengthy duration, and cognition are characteristics of mood. Emotion can be either negative or positive. Diff: 2 Page Ref: 100-101 Topic: What are Emotions and Moods? Skill: AACSB: Analytic Skills Objective: Emotions Quest. Category: Application LO: 1 9) Which of the following statements is generally accepted by experts? A) Moods cause emotions. B) Emotions cause moods. C) Moods and emotions are both cause