,Business Communication Today, 11e (Bovee/Thill)
Appendix A Format and Layout of Business Documents
1) The quality of paper is measured by
A) length and width.
B) weight and cotton content.
C) color and texture.
D) whether or not it is imprinted with the name and address of the company.
Answer: B
Explanation: B) Generally speaking, the heavier the paper and the greater its cotton content the
greater the quality the paper has. Cotton gives paper strength and texture, plus it doesn't yellow
over time like pure wood pulp paper.
Diff: 2 Page Ref: A-1
Skill: Concept
AACSB: Communication Abilities
2) The proper sequence for the standard parts of a letter is
A) heading, date, inside address, salutation, body, complimentary close, signature block.
B) date, heading, inside address, salutation, body, typewritten name, complimentary close.
C) salutation, date, heading, inside address, body, complimentary close, signature block.
D) inside address, heading, date, salutation, body, complimentary close, typewritten name.
Answer: A
Explanation: A) This sequence is the standard arrangement. If you are using company letterhead
you can skip the heading. The use of letterhead indicates to your recipient that you are officially
representing the company.
Diff: 2 Page Ref: A-2-A-5
Skill: Concept
AACSB: Communication Abilities
3) Which of the following is a salutopening?
A) Dear Professor Milford:
B) Dear Esteemed Professor Milford,
It has come to our attention that you are interested in joining our research team in Winslow,
Arizona. We think you can be a good fit!
C) Thank you, Professor Milford,
for your prompt response.
D) Attention: Professor J. J. Milford
Answer: C
Explanation: C) A "salutopening" combines a salutation with an opening. The first line of the
salutopening addresses the recipient directly, omitting Dear. This is followed by a second line
that briefly begins the body of the letter.
Diff: 2 Page Ref: A-5
Skill: Application
AACSB: Communication Abilities
1
Copyright © 2012 Pearson Education, Inc.
,4) If you include an attention line in a business letter, you should place it
A) at the top of the page, centered under the letterhead.
B) below the salutation.
C) two lines below the complimentary close.
D) on the first line of the inside address.
Answer: D
Explanation: D) The attention line is used to direct the correspondence you are sending to a
particular individual or department within an organization. For example, when sending a letter to
The Washington Post you might use an attention line to direct your letter to the cartoon editor, as
in: Attention: Cartoon Editor Michael Cavna.
Diff: 2 Page Ref: A-8
Skill: Concept
AACSB: Communication Abilities
5) When is an enclosure notation required in a business letter?
A) All business letters require enclosure notation.
B) When the letter is typed by one person to express the sentiments of another person.
C) When the letter is sent in hard-copy form as a printed document rather than electronic form.
D) When the letter includes other documents.
Answer: D
Explanation: D) Enclosures include any additional document or item that you are sending with
the main letter. Additional items might include such things as résumés, photos, brochures, and
schedules.
Diff: 2 Page Ref: A-9
Skill: Application
AACSB: Communication Abilities
6) The letter format in which all parts begin at the left margin is called
A) block.
B) modified block.
C) simplified.
D) mixed.
Answer: A
Explanation: A) In block format, all paragraphs and sections are flush left with no indentation.
New paragraphs are identified by skipping a line between paragraphs. Modified block format is
similar to block format, except the date and bottom sections are not flush left.
Diff: 2 Page Ref: A-9
Skill: Concept
AACSB: Communication Abilities
2
Copyright © 2012 Pearson Education, Inc.
, 7) To meet the needs of U.S. Postal Service equipment, envelopes used for bulk mailings
A) are never made of colored paper.
B) are addressed in capital letters.
C) include all mailing instructions below the address area.
D) adhere to all of the above guidelines.
Answer: B
Explanation: B) In addition to all capital letters, mass mail envelopes omit punctuation, and
place all mailing instructions above the address area.
Diff: 2 Page Ref: A-11
Skill: Concept
AACSB: Communication Abilities
8) The top of a memo usually includes headings for
A) to, from, date, subject.
B) department, date, subject.
C) attention, to, from, date.
D) subject, to, date.
Answer: A
Explanation: A) In a written memo, the TO supplies the recipient's address, the FROM is the
sender's address, and the SUBJECT functions like the subject line of an email.
Diff: 2 Page Ref: A-14
Skill: Concept
AACSB: Communication Abilities
9) In memos, a courtesy title
A) should always be used.
B) is never appropriate.
C) is required if you are discussing confidential matters.
D) should be used only if you would use one in a face-to-face encounter with the reader.
Answer: D
Explanation: D) A courtesy title such as Mr. or Dr. is required in a memo only when your
relationship with the recipient is on a formal level. As a rule of thumb, if you use a courtesy title
when you say hello to the person in the hallway, use the same title in a memo.
Diff: 2 Page Ref: A-15
Skill: Concept
AACSB: Communication Abilities
3
Copyright © 2012 Pearson Education, Inc.
Appendix A Format and Layout of Business Documents
1) The quality of paper is measured by
A) length and width.
B) weight and cotton content.
C) color and texture.
D) whether or not it is imprinted with the name and address of the company.
Answer: B
Explanation: B) Generally speaking, the heavier the paper and the greater its cotton content the
greater the quality the paper has. Cotton gives paper strength and texture, plus it doesn't yellow
over time like pure wood pulp paper.
Diff: 2 Page Ref: A-1
Skill: Concept
AACSB: Communication Abilities
2) The proper sequence for the standard parts of a letter is
A) heading, date, inside address, salutation, body, complimentary close, signature block.
B) date, heading, inside address, salutation, body, typewritten name, complimentary close.
C) salutation, date, heading, inside address, body, complimentary close, signature block.
D) inside address, heading, date, salutation, body, complimentary close, typewritten name.
Answer: A
Explanation: A) This sequence is the standard arrangement. If you are using company letterhead
you can skip the heading. The use of letterhead indicates to your recipient that you are officially
representing the company.
Diff: 2 Page Ref: A-2-A-5
Skill: Concept
AACSB: Communication Abilities
3) Which of the following is a salutopening?
A) Dear Professor Milford:
B) Dear Esteemed Professor Milford,
It has come to our attention that you are interested in joining our research team in Winslow,
Arizona. We think you can be a good fit!
C) Thank you, Professor Milford,
for your prompt response.
D) Attention: Professor J. J. Milford
Answer: C
Explanation: C) A "salutopening" combines a salutation with an opening. The first line of the
salutopening addresses the recipient directly, omitting Dear. This is followed by a second line
that briefly begins the body of the letter.
Diff: 2 Page Ref: A-5
Skill: Application
AACSB: Communication Abilities
1
Copyright © 2012 Pearson Education, Inc.
,4) If you include an attention line in a business letter, you should place it
A) at the top of the page, centered under the letterhead.
B) below the salutation.
C) two lines below the complimentary close.
D) on the first line of the inside address.
Answer: D
Explanation: D) The attention line is used to direct the correspondence you are sending to a
particular individual or department within an organization. For example, when sending a letter to
The Washington Post you might use an attention line to direct your letter to the cartoon editor, as
in: Attention: Cartoon Editor Michael Cavna.
Diff: 2 Page Ref: A-8
Skill: Concept
AACSB: Communication Abilities
5) When is an enclosure notation required in a business letter?
A) All business letters require enclosure notation.
B) When the letter is typed by one person to express the sentiments of another person.
C) When the letter is sent in hard-copy form as a printed document rather than electronic form.
D) When the letter includes other documents.
Answer: D
Explanation: D) Enclosures include any additional document or item that you are sending with
the main letter. Additional items might include such things as résumés, photos, brochures, and
schedules.
Diff: 2 Page Ref: A-9
Skill: Application
AACSB: Communication Abilities
6) The letter format in which all parts begin at the left margin is called
A) block.
B) modified block.
C) simplified.
D) mixed.
Answer: A
Explanation: A) In block format, all paragraphs and sections are flush left with no indentation.
New paragraphs are identified by skipping a line between paragraphs. Modified block format is
similar to block format, except the date and bottom sections are not flush left.
Diff: 2 Page Ref: A-9
Skill: Concept
AACSB: Communication Abilities
2
Copyright © 2012 Pearson Education, Inc.
, 7) To meet the needs of U.S. Postal Service equipment, envelopes used for bulk mailings
A) are never made of colored paper.
B) are addressed in capital letters.
C) include all mailing instructions below the address area.
D) adhere to all of the above guidelines.
Answer: B
Explanation: B) In addition to all capital letters, mass mail envelopes omit punctuation, and
place all mailing instructions above the address area.
Diff: 2 Page Ref: A-11
Skill: Concept
AACSB: Communication Abilities
8) The top of a memo usually includes headings for
A) to, from, date, subject.
B) department, date, subject.
C) attention, to, from, date.
D) subject, to, date.
Answer: A
Explanation: A) In a written memo, the TO supplies the recipient's address, the FROM is the
sender's address, and the SUBJECT functions like the subject line of an email.
Diff: 2 Page Ref: A-14
Skill: Concept
AACSB: Communication Abilities
9) In memos, a courtesy title
A) should always be used.
B) is never appropriate.
C) is required if you are discussing confidential matters.
D) should be used only if you would use one in a face-to-face encounter with the reader.
Answer: D
Explanation: D) A courtesy title such as Mr. or Dr. is required in a memo only when your
relationship with the recipient is on a formal level. As a rule of thumb, if you use a courtesy title
when you say hello to the person in the hallway, use the same title in a memo.
Diff: 2 Page Ref: A-15
Skill: Concept
AACSB: Communication Abilities
3
Copyright © 2012 Pearson Education, Inc.
