ITIL 4 WGU C846 - the 4 dimensions (worth 2 points) and The Service Value System (worth 5 points 2023/2024 verified to pass

VOIP - correct answer Value Streams & Processes Organizations & People Information & Technology Partners & Suppliers PESTLE - correct answer External factors, that cannot be influenced but need to be considered * Political * Economical * Social * Technological * Legal * Environmental Value Streams and Processes - correct answer * Activities the organization undertakes * Organization of these activities * Ensuring value to stakeholders * Exercise value stream mapping The four dimensions of service management - correct answer 1. Value Streams & Processes 2. Organizations & People 3. Information & Technology 4 Partners & Suppliers Organizations and People - correct answer * Organizational Structures * Decision making habits * Staffing and skill requirements * Culture and leadership styles Information and Technology - correct answer * Information and tools needed * Technologies and innovation * Relationship between components * Culture of knowledge management Partners and Suppliers - correct answer * Relationship with external vendors * Factors that influence suppliers strategies * Service integration management * Vendor selection procedures The Service Value system - correct answer Describes how all the components and activities of the organization work together as a system to enable value creation.