ITIL4 Foundations - WGU C846 correctly answered graded A+ 2023

ITIL4 Foundations - WGU C846A set of specialized organizational capabilities for enabling value to customers in the form of services. - correct answer Service Management The perceived benefits, usefulness, and importance of something. - correct answer Value Defines Requirements for services - correct answer Customer A person who uses the services. - correct answer User Authorizes budgets for services. - correct answer Sponsor External Partner who provides services to the organization. - correct answer Supplier A group of people that has its own functions, responsibilities, and authorities to achieve specific objectives. - correct answer Organization The means of enabling value co-creation by facilitating outcomes that customers want to achieve without the customer having to manage specific costs and risks. - correct answer Service A configuration of resources, created by the organization, that will be potentially valuable to customers. - correct answer Products A specific mix of services and products sold to a specific customer. - correct answer Service Offerings A tangible or intangible deliverable of an activity. - correct answer Output A result for a stakeholder enabled by one or more outputs - correct answer Outcome Can be removed from the customer (part of value proposition) and can be imposed on the customer (price for service consumption). - correct answer Cost Uncertainty of outcome, can be good(opportunity) or bad (harzard). - correct answer Risk Fit for purpose, service does what it is meant to do. - correct answer Utility Fit for use. Service does this good enough: availability, capacity, continuity, security good enough. - correct answer Warranty *Activities the organization undertakes* *Organization of these activities* *Ensuring Value to stakeholders* *Exercise value stream mapping* - correct answer Value Stream and Process *Organizational Structures* *Decision making habits* *Staffing and skill requirements* *Culture and leadership styles* - correct answer Organization and People *Information and tools needed* *Technologies and innovation* *Relationship between components* *Culture of knowledge* - correct answer Information and Technology *Relationship with external vendors* *Factors that influence suppliers strategies* *Service integration management*