WGU C846 - Cram Card questions n answers graded A+ 2023/2024

WGU C846 - Cram CardProduct - correct answer is configuration of resources, created by the organization, that will be potentially valuable for their customers Organization - correct answer a person or group of people that has it's own functions with responsibilities, authorities, and relationships to achieve its objectives Customer - correct answer A role that defines the requirements for a service and takes responsibility for the outcomes of service consumption User - correct answer A role that uses services Sponsor - correct answer A role that authorizes the budget for service consumption. Term is also used to describe an organization or individual that provides financial or other support for an initiative Service Management - correct answer Set of specialized organizational capabilities for enabling value for customer in the form of services Service - correct answer Mean of enabling value co-creation by facilitating outcome s that customer wants to achieve without the customer having to manage specific costs and risks Value - correct answer Perceived benefits, usefulness, and importance of something Outcome - correct answer Result for a stakeholder enabled by one or more outputs Output - correct answer A tangible or intangible deliverable of an activity. Cost - correct answer The amount of money spent on a specific activity or resource. Risk - correct answer Possible event that could cause harm or loss, or make or more difficult to achieve objectives (uncertainty of outcome) Goods - correct answer have ownership transferred to a consumer Access - correct answer Does not have the ownership transferred to a consumer Actions - correct answer performed by the provider to address a consumer need Service relationship management - correct answer Joint activities performed by a service provider and a service consumer to ensure continual value Co-creation based on agreed and available service offerings Service offering - correct answer a formal description of one or more services, designed to address the needs of a target consumer group. A service offering may include goods, access to resources, and service actions Service provision - correct answer activities performed by an organization to provide services, including management of the provider's resources, configured to deliver the service; ensuring access to these resources for users; fulfillment of the agreed service actions; service level management; and continual improvement. It may also include the supply of goods Service consumption - correct answer activities performed by an organization to consume services. It includes the management of the consumer's resources needed to use the service, service actions perform by users, and the receiving (acquiring) or goods (if required) Utility - correct answer is the functionality offered by a product or service to meet a particular need Utility - correct answer Fit for purpose Warranty - correct answer is the assurance that a product or service will meet agreed requirements