WGU C846 ITIL correctly answered rated A+

WGU C846 ITILOrganization - correct answer is a person or group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives customer - correct answer is the role that defines the requirements for a service and takes responsibility for the outcomes of service consumption user - correct answer is the role that uses services sponsor - correct answer is the role that authorizes the budget for service consumption. service - correct answer is a means of enabling value co-creation by facilitating outcomes that customers want to achieve without the customer having to manage specific costs and risks Value - correct answer is the perceived benefits, usefulness, and importance of something Outcome - correct answer is a result for a stakeholder enabled by one or more outputs Output - correct answer is a tangible of intangibe deliverable of an activity Cost - correct answer is the amount of money spent on a specific activity or resource risk - correct answer is a possible event that could cause harm or loss, or make it more difficult to achieve objectives Service Relationship Management - correct answer are the joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings service offering - correct answer is a formal description of one or more services, designed to address the needs of a target consumer group. A service offering may include goods, access to resources, and service actions. service provision - correct answer is the activities performed by an organization to provide services, including management of the provider's resources, configured to deliver the service; ensuring access to these resources for users; fulfillment of the agreed service actions; service level management; and continual improvement. It may also include the supply of goods. Service Consumption - correct answer is the activities performed by an organization to consume services. It includes the management of the consumer's resources needed to use the service, service actions perform by users, and the receiving (acquiring) or goods (if required). Service Management - correct answer is a set of specialized organizational capabilities for enabling value for customers in the form of services Utility - correct answer is the functionality offered by a product or service to meet a particular need warranty - correct answer is the assurance that a product or service will meet agreed requirements Plan - correct answer ensures a shared understanding of the vision, current status, and improvement direction for all four dimensions and all products and services across an organization Improve - correct answer Ensures continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management. Engage - correct answer provides a good understanding of stakeholder needs, transparency, continual engagement, and good relationships with all stakeholders. Design & Transition - correct answer Ensures products and services continually meet stakeholder expectations for quality, costs, and time to market.