(T/F) An outcome indicator measures results of care provided to the patient - True
When physicians or other licensed independent practitioners want to be able to admit patients to a healthcare organization they must apply for privileges. This process is called - Credentialing
The term performance improvement (PI) is a "process for involving personnel
in planning and executing a continuous flow of improvements to provide __________ that meets or exceeds expectations" - Quality Healthcare
(T/F) 1 External customers are those people outside the organization for whom it provides services. For example, the external customers of a hospital would include patients, physicians, and third-party payers - True
(T/F) The mission of AHRQ is to improve quality, safety, efficiency, and effectiveness of healthcare for all Americans - True
Shared leadership means - Employees are participants in the performance
improvement program
Staff members adapt to change more readily when - They have been a part
of the decision
In addition to organizational commitment of resources to address safety concerns, what is a key feature of a safety culture as identified by the AHRQ? - All answers are correct
Which of the following is not a component of patient care review? - Unbilled discharges review
As part of the Affordable Care Act, health care organizations are increasingly expected to meet federal care standards in order to receive reimbursement