SHRM CP Practice Test Questions with Correct Answers

In labor relations, what does the term closed shop mean? A.) The practice of employing only union members B.) allowing federal employees to collectively bargain with management C.) The act of an employer closing a facility to coerce workers to meet a demand D.) A place of employment in which each member of the bargaining unit must join the union after a specified period Correct Answer-A.) The practice of employing only union members This practice was made illegal under the Taft Hartley act which weekend NLRA by outlying clothes shops, secondary boycotts, and jurisdictional strikes, and allowed states to pass right to work laws and other anti-union legislation Collective bargaining Correct Answer-When union representatives meet with company representatives to discuss pay and benefits. The VP of HR has tasked you with evaluating whether the current leadership development program has been successful in transitioning employees into executive roles within your company. He wants you to find specific metrics regarding employee satisfaction in the program, as well as the specific number of employees who were selected for the program and then transitioned into executive roles. As you are gathering these metrics you discover that one employee out of the 65 who have participated in the program complained that the reading materials were too long. The VP of HR has asked you to now evaluate all of the reading materials within the program and illuminate anything that requires more than 30 minutes of reading. The VPs interest in this one complaint could be considered what? A.) Negative emphasis B.) Gross-up C.) Just cause D.) Permissive issue Correct Answer-A.) Negative emphasis Negative emphasis occurs when a disproportionate amount of time is spent resolving one minor complaint. Reducing the cost per hire is an ongoing process for HR departments and involves a range of options. Which of the following options is least two likely to reduce the cost per hire? A.) Incentivizing existing employees to find suitable candidates B.) Increasing on-boarding efforts C.) Switching to a cheaper recruiting agency D.) Making use of social media Correct Answer-B.) Increasing on-boarding efforts Increasing on-boarding efforts is the least likely way to reduce the cost per hire. Along with the other three choices reducing cost per hire may be done by using HR software to reduce cost by allowing companies to organize candidate data, sift through applicants, and manage the whole recruitment process cost effectively. Advance HR professional serve as there are organizations representative, working to understand the position of all negotiating parties to achieve a mutually acceptable resolution. Which of the following is not an indication of an HR professionals proficiency in negotiating skills? A.) Negotiates with stakeholders within and outside of the organization in complex and high-stake negotiations B.) Defines the parameters of negotiating boundaries on behalf of the HR unit C.) Negotiates organizational initiatives in communications with stakeholders D.) Achieves a mutually acceptable agreement and difficult and complex negotiations Correct Answer-C.) negotiates organizational initiatives in communications with stakeholders An HR professional would not negotiate organizational initiatives and communications with stakeholders. HR professional support and guide organizational initiatives but do not negotiate them with all stakeholders. There are three main bargaining subjects in union negotiations. They are mandatory subjects, permissive subjects and the third is which of the following? A.) security subjects B.) certification subjects C.) legal subjects D.) illegal issues Correct Answer-D.) illegal issues The third main bargaining subject is illegal issues. They are issues which are prohibited by the NLRA and include bargaining for clothes shop security agreements and limiting concerted activity of the employees and other unlawful behaviors. Training done via video on phone app is what type of learning? A.) Gamification B.) Benchmarking C.) M-learning D.) Knowledge management Correct Answer-C.) M-learning Your company is changing the direction of its business to keep up with the volving technology advances. Your tax was putting together a team of individuals to device a plan for changing the course of the business. Which of the following characteristics would be most helpful when choosing a leader for the team? A.) Reputation among employees