SHRM-CP - PRACTICE EXAM with Correct Answers

1) A specialized field which works on engineering the work environment is: A. industrial existentialism. B. ergonomics. C. environmentalism. D. engineering design - Correct Answer-B. ergonomics. 2) A primary advantage of unstructured versus structured interviewing techniques is that: A. structured interviews take less time B. in an unstructured interview, the interviewer can ask follow-up questions and pursue points of interest as they develop C. unstructured interviews are in compliance with EEOC regulations, whereas structured interviews are not D. unstructured interviews are more cost effective - Correct Answer-B. in an unstructured interview, the interviewer can ask follow-up questions and pursue points of interest as they develop 3) A common repatriation problem for international companies is that: A. repatriation usually precipitates employee grievances B. there is usually high employee turnover following repatriation C. repatriated employees usually demand significantly higher salaries D. repatriated employees generally do not wish to return to the U.S. - Correct Answer-B. there is usually high employee turnover following repatriation 4) If an OSHA inspector shows up at the workplace, the first step an HR professional should take is: A. check and verify the inspector's credentials B. close the workplace and send the employees home C. deny any violation noted by the inspector D. secure all health and safety related company records in a locked location - Correct Answer-A. check and verify the inspector's credentials 5) Comparing the expense of a program versus its projected and identifiable results is using which planning technique? A. Zero-based budgeting B. MBO C. Cost-benefit analysis D. Variable budgeting - Correct Answer-C. Cost-benefit analysis 6) Frederick Taylor is noted for his contribution to: A. performance appraisal systems B. "humanizing" the workplace C. Making the work process more efficient and less fatiguing D. Pension reform - Correct Answer-C. Making the work process more efficient and less fatiguing 7) An HR professional is investigating reasons for job turnover among company employees moving from one job or department to another. Which data collection method would provide the information without interdepartmental conflicts? A. Surveys to all employees who have changed positions within the last year. B. Group interviews with employees and previous supervisors to discuss reasons for job changes. C. Search through performance appraisal files and personnel records to learn reasons for job turnover within the company. D. Questionnaires distributed only to employees who have changed positions - Correct Answer-C. Search through performance appraisal files and personnel records to learn reasons for job turnover within the company. 8) Of the following, the weakest tool for predicting an applicant's job performance is the: A. application form B. proficiency test C. interview D. prior work reference - Correct Answer-C. interview 9) Keeping a record of all employees and listing significant successes and failures of each describe which method? A. critical incident B. MBO C. Essay form D. Field review - Correct Answer-A. critical incident 10) Which of the following pieces of federal legislation is considered pro management? A. Wagner Act B. National Industrial Recovery Act C. Railway Recovery Act D. Taft-Hartley Act - Correct Answer-D. Taft-Hartley Act 11) The most important element in defending an organization's position in a disciplinary action is to demonstrate that: A. the employee has been warned B. the employee knew the rules before the infraction C. an example was needed to eliminate or reduce similar misbehavior D. progressive discipline has been applied consistent with policy and past practice - Correct Answer-D. progressive discipline has been applied consistent with policy and past practice 12) Which of the following would be considered nontaxable indirect compensation? A. Employee discounts on employer goods or services B. Employer-paid group-term life insurance over $50,000 C. Personal use of a company car D. Severance pay - Correct Answer-A. Employee discounts on employer goods or services 13) The lowest dose level at which toxic effects of a material can be demonstrated is called: A. the adverse impact level B. the toxicity level C. the lethal level D. the justtoxic amount - Correct Answer-B. the toxicity level 14) Which type of organizational structure creates a dual chain of command? A. Line and staff B. Functional C. Matrix D. Vertical - Correct Answer-C. Matrix 15) The use of an aptitude test in the selection process best predicts: A. skill level B. job knowledge C. manual dexterity D. training performance - Correct Answer-D. training performance 16) A company is in the process of establishing formal compensation policies and practices. This company is in which phase of the organizational cycle? A. Introduction B. Transition C. Growth D. Maturity - Correct Answer-D. Maturity 17) The first step in the job analysis process entails: A. deciding how the organization will use the information collected B. writing new job descriptions for all current employees C. comparing old job descriptions with new job specifications D. replacing job descriptions with job specifications - Correct Answer-A. deciding how the organization will use the information collected 18) A process that aims to improve the performance and interaction within a specific group of employees is: A. teambuilding B. a Scanlon plan C. human factors engineering D. survey research - Correct Answer-A. teambuilding 19) Which of the following is a primary advantage of a balanced scorecard? A. It separates business strategy from day-to-day activities. B. It relates performance of business functions to the organization's mission. C. It focuses on financial measurements and hard data results. D. It tracks progress against goals without raising