PRACTICE TEST + EXAM (SHRMCP) with Correct Answers

Which of the following terms refers to the "mood" of org? Environment Value Climate Culture-Correct Answer-"mood" refers to CLIMATE ==> directly affect environment, policies... Which of the following tools would NOT be used to determine why goals were not achieved or why there was a discrepancy btw expected & actual outcomes Six Sigma Gap analysis Root cause analysis Cause & effect diagram-Correct Answer-Six Sigma (improve business process by implementing tools & concepts to reduce errors & eliminate waste) Which of following tools is used to identify the value an initiative would have for stakeholder and investment & influence stakeholder would have for initiative? Stakeholder Diagramming Stakeholder Mapping Stakeholder Analysis Stakeholder Review-Correct Answer-Stakeholder Mapping What benefit can be gained by serving as a team leader? 1Communicating w/ other team leaders & directors 2Being able to supervise & direct the work of others 3Reaching the endpoint of prof learning & growth 4Gaining knowledge abt business & operations-Correct Answer-4Gaining knowledge abt business & operations ==> 1,2 is team leader' job duties 3: professional dev should never reach endpoint, but to strive to learning & growing What type of bargaining occurs when groups negotiate terms for a contract while being mindful of key issues to each side in process? Distributive bargaining Principled bargaining Positional bargaining Coordinated bargaining-Correct Answer-Principled bargaining (gr negotiate a contract while being mindful of issues to each side) ==> Distributed bargaining (ZERO-sum game, if 1 party wins, the other one loses) (to distribute money, resources..) Positional bargaining (when you choose a fixed idea or position, & argue for it and it alone, regardless of underlying interests) Employee business resource groups help to further promote which of the following efforts? Diversity & Inclusion Prof growth & Learning Rela & Communications Dev & Training-Correct Answer-Diversity & Inclusion ==> Business Resource Group help to connect employee & facilities positive working environment What is Veronica addressing by establishing consistent policies & procedures, for separate operational structure ? Behavioral concerns Workplace climate Resource allocation Mini-cultures-Correct Answer-Mini-cultures Which of the following is NOT accurate statement regarding PESTLE analysis? Is informal tool used to learn abt trends that could influence org Should be used by HR prof to assist in guiding their work Should include both internal & external resources Indicates process improvement needs to mitigate risks-Correct Answer-PESTLE analysis is formal, structure tool to learn abt trend that influence org What term refers to the software, online systems, applications, or innovations that automate or simplify tasks within org? IT Working resources Reporting System Business Technology-Correct Answer-Business Technology ==> Other answers are part of business tech SWOT analysis should be used at which step in the strategic planning process? Plan formation Objectives & goal setting Review & evaluation Internal analysis-Correct Answer-SWOT is used in Internal analysis ==> Objective & goal setting is 1st step in strategic planning Plan formation is after Internal Analysis Processes should be audited regularly to ensure they are providing same results & outcomes consistenly. What method monitors a process from start to finish to ensure same results occur every time? Validation