WGU C215 Operations Management PVDC, Exam Questions and answers, rated A+ 2024

Which definition is used for quality evaluates how well a product performs its intended function? - - Fitness for use Which total quality management (TQM) process was developed to stress management's responsibility for quality? - -14 points for quality improvement Which total quality management (TQM) process consists of 13 published standards and guidelines? - -ISO 9000 A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue? - -checklist Which quality control tool should be used to monitor the current status or end result of a process? - -Control Chart Which group of keywords or phrases describes the crucial role that marketing plays in the total quality management (TQM) process? - -Enhance competition; understand consumer preferences; maintain communication with operations