ENTC 4017 - Industrial Supervision Ch. 10 Quiz with verified solution 2023

ENTC 4017 - Industrial Supervision Ch. 10 Quizencodes the message - correct answer The communication process begins when the sender of a message: It is directed toward accomplishing the goals of the organization. - correct answer Which of the following is a defining characteristic of formal communication? The grapevine. - correct answer In times of crisis when employees are not satisfied with the amount of information they receive from management, they are most vulnerable to getting incorrect information from: Phrasing messages carefully to appeal to the receiver. - correct answer A supervisor can best combat biases in attention by: Give employees only the information they will be useful to them. - correct answer To overcome the barrier of information overload, supervisors should ideally: Communicate face-to-face. - correct answer For emotionally charged issues, the supervisor should typically: When sending a message, a supervisor should avoid statements that phrase inferences as facts. - correct answer Which of the following statements about inferences and facts is true? Informal communication. - correct answer Communication that is primarily directed toward meeting people's individual needs is called: Upward - correct answer A supervisor is receiving a(n) ______ communication when an employee reports a problem. Use a suggestion box. - correct answer One method that supervisors can use to encourage upward communication is to: