MGMT 537 Test #1 Study Guide

MGMT 537 Test #1 Study Guide Human resources - ANS-the people that an organization employs to carry out various jobs, tasks, and functions in exchange for wages, salaries, and other rewards. Human resource management (HRM) - ANS-the comprehensive set of managerial activities and tasks concerned with developing and maintaining a qualified workforce in ways that contribute to organizational effectiveness. Scientific management - ANS-concerned with how to structure jobs to maximize efficiency and productivity. The human relations era - ANS-Emphasized keeping workers happy, since "happy workers were productive workers." Personnel management - ANS-organizations grew and created personnel departments to work with employees. HR specialists - ANS-the 1964 Civil Right Act and other legal regulations made hiring and promoting employees more complex. Psychological contract - ANS-the overall set of expectations held by the employee with regard to what he or she will contribute to the organization and that are held by the organization with regard to what it will provide to the individual in return. Human resource management system - ANS-an integrated and interrelated approach to managing human resources that fully recognizes the interdependence among the various tasks and functions that must be performed. Ethics - ANS-moral principles that govern a person's or group's behavior. Organizational culture - ANS-the shared values and beliefs in an organization. Ethical intensity - ANS-the degree of concern people have about an ethical issue. Morality - ANS-principles concerning the distinction between right and wrong or good and bad behavior. Moral development - ANS-deals with the emergence, change, and understanding of morality throughout one's life. Bona Fide occupational qualification (BFOQ) - ANS-a condition (e.g. age, sex, or other personal characteristic) that legitimately affects a person's ability to perform a job. Business necessity - ANS-a practice that is important for the safe and efficient operation of the business, thus is a permissible BFOQ. Affirmative action - ANS-steps taken by an organization to seek qualified applicants from groups underrepresented in the workforce due to past discrimination. Utilization analysis - ANS-a comparison of the race, sex, and ethnic composition of the employer's workforce to that of the available labor supply. Quid pro quo - ANS-the harasser offers to exchange something of value for sexual favors. Hostile work environment - ANS-the climate or culture of a firm is punitive toward people of a different gender. Multinational corporations - ANS-corporations that have facilities and other assets in at least one country other than its home country. Expatriate - ANS-an employee working in a unit who is not a citizen of the country where the unit is located, but is a citizen of the country in which the organization is headquartered. Host-country national - ANS-a...