CPHQ Certification Leadership and Management questions with correct answers

Triple Aim Correct Answer-1. Ensure quality of care for individual 2 Improve health of the population 3. Control costs Critical components of a leadership team Correct Answer-Understand the concepts of organizations as complex systems, culture, strategic planning, change, innovation and creativity IOM definition of healthcare quality Correct Answer-The degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge Quality Management definition Correct Answer-A strategic, integrated management system, which involves all managers and employees and uses quantitative methods to continuously improve an organization's processes to meet and exceed customer needs, wants and expectations IOMs 6 aims for healthcare improvement Correct Answer-Safety Effectiveness (avoid overuse and underuse) Patient-centeredness - ensure patient values guide all clinical decisions Timeliness - reduce waits and sometimes harmful delays Efficiency - avoiding waste Equity - providing care that does not vary in quality with respect to personal characterisitics, ethnicity, geographic location or socioeconomic status