IAHSS ADVANCED QUESTIONS AND ANSWERS 100% Correct (GRADED A)

What is the primary role of a security officer in crime prevention? -ANSWER-Reduce the opportunity for a person to commit a crime Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves what? -ANSWER-Initiating some action to remove or reduce the risk What must be done about life safety deficiencies found in the hazard surveillance tour? -ANSWER-Correct them immediately What is the purpose of crime analysis? -ANSWER-Identify problems and develop strategies to reduce problems Which of the following is easier and more cost efficient for an institution? -ANSWER-building in security systems during building design Healthcare facilities that provide _________ customer service motivate customers to tell others about these organizations -ANSWER-excellant Process improvement in customer service can be measured how? -ANSWER-Surveys, Monitoring performance, Bench marking, Service standards ________ can be an excellent way to measure customer service and improve performance. -ANSWER-Feedback ________ is an element in improving customer service -ANSWER-Identifying customers-Attitude-Communication-Training Communication is ___________ -ANSWER-93 percent body language, 7 percent words Which legal test takes into account neighborhood crime rates, industry standards, and the owner's experience at other locations? -ANSWER-foreseeability The major source of premise liability in healthcare is from -ANSWER-slips and falls Property owners have a ______ duty to maintain the property in a _____ condition. -ANSWER-legal...reasonably safe Which of the following are elements necessary to establish negligence in a premise liability case? -ANSWER-1. duty to the plaintiff 2. Failure to meet the duty. 3. Breach of a