C720 WGU EXAM| 74 QUESTIONS AND ANSWERS

An organization uses the Voice of the Customer to collect information about what customers want, what they like, and what they do not like. Which two tools should be used once the VOC is complete? Choose 2 answers Team problem-solving and Quality function deployment A paper manufacturing company dealing in paper products experiences quality issues due to poor performance and equipment malfunction. Which of the following quality management tools must the paper manufacturer use to find out the reason for their poor quality of products? Pareto charts A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm. If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the length of the rulers? Conformance 3 MULTIPLE CHOICE OPTIONS Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? Reliability 3 MULTIPLE CHOICE OPTIONS Which quality management philosophy assigns cost to quality, defines quality by how well a product can be used for its intended purpose, and uses Pareto charts? Juran Institute's management theory 3 MULTIPLE CHOICE OPTIONS Which quality management philosophy focuses on quality during the design of a product to eliminate product quality variations? Taguchi methods 3 MULTIPLE CHOICE OPTIONS A company sells garage doors through a national retailer and contracts with local installers to complete the installations. The operations manager is responsible for completing the installations in a 14-day period after the sale. The company will be penalized financially if it fails to achieve these objectives. The operations manager’s daily responsibilities include contacting installers to expedite orders and ensure deadlines are met.Which two tools should be used to measure installer performance?Choose 2 answers Control charts to measure the time elapsed to completion and Run charts to chart output around the 14-day central tendency The CEO of a service company wants to change the strategy of the company from volume sales to high-quality products. Which philosophy should the CEO implement to emphasize quality over volume? Deming's 14 points 3 MULTIPLE CHOICE OPTIONS Which quality tool examines patterns, flow, and causes of variation of data points over time? Statistical process control 3 MULTIPLE CHOICE OPTIONS Which two company practices reflect the guiding principles of Six Sigma?Choose 2 answers A company tries to reduce variation in the quality of products it offers. and A company emphasizes the quality of suppliers because the quality of outputs are determined by the quality of inputs Which Six Sigma methodology improves workplace efficiency and eliminates waste? DMAIC 3 MULTIPLE CHOICE OPTIONS A clothing retailer sends out evaluations to customers to rate quality as “outstanding,” “good,” “average,” and “bad.”If the retailer wants to know the annual frequency of each evaluation category, which tool should the retailer use? Histogram 3 MULTIPLE CHOICE OPTIONS A vice president of a major retailer is trying to reduce the wait time for customers in the checkout line by appropriately opening checkout lines. To do this, the VP needs to know the relationship and degree of correlation between monthly customer visits and area population. Which tool should be used in this situation? Scatter plot 3 MULTIPLE CHOICE OPTIONS A rental company has a fleet of 50 cars that can be rented daily if all vehicles have been washed and inspected and are free of mechanical and electrical defects. Due to maintenance requirements and late returns by customers, the rental company is, in general, able to prepare 45 cars per day for rental. On average, 30 cars are rented daily. What is the efficiency rate for this company? 67% 3 MULTIPLE CHOICE OPTIONS The original capacity in each process for a computer manufacturer’s operations is as follows:Parts inventory: 500 units available per dayAssembly: 300 units assembled per dayDelivery: 450 units processed per day After the computer manufacturer upgrades the assembly system, it can assemble 550 units per day. According to this information, what is the throughput for this computer manufacturer? 450 units/day 3 MULTIPLE CHOICE OPTIONS A manager is planning staffing needs for a seasonal ice cream stand. The manager expects to have the following number of customers per day each month:January: 20February: 23March: 30April: 60May: 90Jun: 120July: 130August: 150September: 100October: 80November: 60December: 30Which capacity planning strategy should the manager use to achieve this customer demand? Match 3 MULTIPLE CHOICE OPTIONS An auto service center that specializes in oil changes has two service bays that serve, on average, a total of 24 cars per eight-hour business day. On average, each bay can finish one oil change in 30 minutes.What is the design capacity? 32 oil changes 3 MULTIPLE CHOICE OPTIONS An appliance manufacturer has two factories located around the world, each with its own capacity:• F1 can make 8 appliances per day.• F2 can make 10 per day.The factories can deliver to two different distribution centers. Every day each distribution center must receive 9 appliances each.The cost to deliver appliances from each factory to each distribution center is listed in the table below: Distribution Center 1Distribution Center 2F1$4$3F2$8$3 Using the factory production constraints and the delivery costs in the above matrix, what is the lowest cost to deliver all 18 appliances to the distribution centers? $67 3 MULTIPLE CHOICE OPTIONS A company wants to compare shipping costs if it uses different routes to deliver products. Which evaluation method should the company use? Transportation method 3 MULTIPLE CHOICE OPTIONS A company wants to establish a new gas station in a location with heavy traffic. The company performs a traffic analysis for four locations during four different time periods. The table below depicts the number of cars that passed each location during the four time periods: Time PeriodMain StreetFell AvenueVeterans ParkwayMarket StreetMidnight - 6:00 a.m.1,0005001,5007506:00 a.m. - noon4,5006,0005,5004,000Noon - 6:00 p.m.6,0004,5006,0005,0006:00 p.m. - midnight2,5001,5003,0006,000 Which location should the company choose for the new gas station? Veterans Parkway 3 MULTIPLE CHOICE OPTIONS An oil refinery receives crude oil on a regular basis, which must be refined into five different octane-rated gasoline formulas and diesel. Demand for these fuels is easy to predict. The cost to refine the oil decreases rapidly depending on the size of the refinery that refines the oil. Based on this information, which process strategy should the oil refinery use in its refining process? Continuous flow 3 MULTIPLE CHOICE OPTIONS A company makes garage door tracks for residential and commercial customers. The production manager prefers to run all the footage for residential requirements first each day and then change over for the commercial size after the residential orders are completed. The tooling is changed back to the residential size before the end of business each day.Which process strategy is this company using? Batch processing with some product variety on moderately flexible equipment 3 MULTIPLE CHOICE OPTIONS A hospital administrator needs to determine how many beds to make available for exam rooms, operating rooms, and in-patient care. The hospital board announces they will be getting more patient referrals from specialists at a newly opened clinic.What should the adminstrator use to forecast how many beds to make available, given the increased number of patients? Weighted moving average using patient referral data 3 MULTIPLE CHOICE OPTIONS A fairly new business, after facing early losses, now aims to develop a forecast plan to reduce inefficiencies. What immediate next step must the company take? Developing and testing its model 3 MULTIPLE CHOICE OPTIONS What is the time horizon for medium-range forecasting? 6 to 18 months 3 MULTIPLE CHOICE OPTIONS Which strategy should be used when inventory carrying costs are high and costs of changing capacity are low? Chase strategy 3 MULTIPLE CHOICE OPTIONS A large retail chain is developing an aggregate plan for its “holiday tree” product line. It does not specify Douglas fir, pine, spruce tree, or artificial tree variations, just overall quantity of trees to be offered throughout the holiday season.What is the appropriate time fence for the aggregate plan? 6 to 18 months before the holiday season begins 3 MULTIPLE CHOICE OPTIONS A car company is planning the allocation of employees for production of its vehicles. Which planning type is being used? MRP II because it extends to the manufacturing process 3 MULTIPLE CHOICE OPTIONS A computer company needs to order 50 computer screens from a vendor so they can assemble 100 computers by the end of the month.What does the computer company need to know to ensure the parts arrive when they are needed? Lead time 3 MULTIPLE CHOICE OPTIONS A computer company receives an order for 100 computers from a customer inside of its lead time. The production planner agrees to support the order. Which two outputs will the MRP system issue? Choose 2 answers Planned order receipts and Expedite notice A furniture company receives an order for 100 dining tables with four legs each. The planner has determined that the projected number of legs on hand is 60 units. If there is no previously scheduled production for legs, what will be the planned production of legs? 340 3 MULTIPLE CHOICE OPTIONS Which equipment can be used in a just-in-time (JIT) environment to reduce setup time? General-purpose machines 3 MULTIPLE CHOICE OPTIONS A product company uses the JIT system to optimize its manufacturing processes.Which characteristic of the JIT system allows the company to achieve an optimal manufacturing process. Aligning raw-material orders from suppliers directly with production schedules. 3 MULTIPLE CHOICE OPTIONS A car manufacturing company aims to eliminate waste from the system and identifies the most efficient way of doing things. Which lean system is being used by the car manufacturer? TPS 3 MULTIPLE CHOICE OPTIONS A company that makes Halloween costumes used to make the costumes using an assembly line process, but the company recently converted to a just-in-time system. What do these two production systems have in common? High-volume production 3 MULTIPLE CHOICE OPTIONS Which competitive advantage would a company gain from having suppliers managing inventory within the company’s facilities? A decrease in overhead costs 3 MULTIPLE CHOICE OPTIONS Strategic planning is based on a firm's strengths and weaknesses, as well as the threats and opportunities in the external environment. Regarding strategic planning, what is JIT? A strength 3 MULTIPLE CHOICE OPTIONS What type of supply chain structure focuses on getting products quickly to market? Agile supply chain structure 3 MULTIPLE CHOICE OPTIONS Products A and B for a manufacturing company are level scheduled. Daily requirements are 15 units for product A and 20 units for product B. If three units of product A and four units of product B are produced in each cycle, how many daily cycles should be scheduled? 5 3 MULTIPLE CHOICE OPTIONS A company has a repetitive manufacturing situation where the master schedule does not vary from day to day and is level loaded. Under these circumstances, which manufacturing system should be employed? Just-in-time 3 MULTIPLE CHOICE OPTIONS In order to optimize a just-in-time production system, what should companies strive to do? Reduce setup times of machinery. 3 MULTIPLE CHOICE OPTIONS A lawn mowing service contracts with homeowners and businesses to cut grass during the growing season. There are several elements that affect a lawn mowing service, such as rainy weather, employee turnover, fuel prices, and maintenance repairs that can compress the amount of resources available on any given day.Which two factors could create bottlenecks?Choose 2 answers Frequent rain and thundershowers / High employee turnover A road building crew is supplied with hot asphalt mix from a supplier that is located 30 miles from the worksite. As the road extends, the distance increases from the asphalt supplier. Currently, the bottleneck for the project has been the throughput rate of the paving equipment being used on the road. What will happen to the bottleneck as the project nears completion? It will change to become the transportation time of the asphalt trucks. 3 MULTIPLE CHOICE OPTIONS What would be considered a bottleneck for the process of going through airport security? The throughput rate of the full-body scanner 3 MULTIPLE CHOICE OPTIONS What are two steps in the theory of constraints? Choose 2 answers Identifying the system constraint / Elevating the system constraint A company desires to increase the throughput of the products that it manufactures. The firm finds a bottleneck in the availability of its raw materials. What is the firm accomplishing? Identifying the system constraint 3 MULTIPLE CHOICE OPTIONS A request for additional production personnel by a production manager to meet increased demand is approved with some delay on the part of the senior management of the company. What would be the direct result of this delay in the supply chain? This will affect the company's ability to meet demand. 3 MULTIPLE CHOICE OPTIONS A cell phone manufacturer makes a new model every six months with the latest available technology. The demand for these high-end models is not easy to predict. The manufacturer needs to ensure it has the right components for the new phone model on time. Which supply chain integration strategy should the manufacturer use to get new components quickly? Agile supply chain 3 MULTIPLE CHOICE OPTIONS A semiconductor manufacturer recently purchased a copper ore mine to ensure access to a copper supply for a long period of time. Which supply chain integration strategy did this manufacturer use? Backward vertical integration 3 MULTIPLE CHOICE OPTIONS An aircraft manufacturer has many highly complex subassemblies such as seats, cockpit, engines, and landing gear. It works with other manufacturers to design and build these subassemblies while doing project management and final assembly themselves. Which supply chain integration strategy is the aircraft manufacturer using? Outsourcing 3 MULTIPLE CHOICE OPTIONS