WGU D072 Exam Study Guide | Latest 2023/24 | Updated & Verified | Guaranteed Success | 20 Pages

According to Blake & Mouton, what determines which leadership style a manager should use? - organizational focus and level of concern for people versus the concern for production According to the book, what is one of the most important causes of attrition? - Over time, those who do not fit in well are more likely to leave. Research indicates that person-organization misfit is one of the important reasons for employee turnover. Define corporate social responsibility (CSR). - Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally Define emotional intelligence (EI). - The capacity to be aware of, control, and express one's emotions and handle interpersonal relationships judiciously and empathetically Define employee-member centered behaviors and provide an example. - focused on supporting employees; an example of this would be helping an employee who's struggling at work Define ethics. - Principles that serve as a compass about how to behave Define expert power. - based on knowledge and special skill or experience, such as lawyers or doctors who are formally recognized for their expertise. Define external locus of control. - people who attribute their success or failure to outside influences (such as luck, timing, or other people) Define idealized influence. - A leader models behaviors and attitudes that subordinates choose to emulate Define individualized consideration. - A leader takes the time to learn about the talents of each individual and puts them to good useDefine influence tactics. - the way individuals attempt to influence one another in organizations. Define inspirational appeals. - result is often commitment from followers. engage values, emotions, and beliefs to gain support for courses of action. Define inspirational motivation. - A leader inspires a passionate vision among subordinates or the organization itself Define intellectual stimulation. - A leader recognizes the intellect of subordinates and empowers them to contribute toward the success or vision of the organization. Define internal locus of control. - People who believe they control their life Define job-centered behaviors and provide an example. - behaviors refer to supervisory functions such as planning, scheduling, coordinating work activities, and providing resources.