Test Bank For Comprehensive Medical Assisting Administrative and Clinical Competencies 6th Edition by Wilburta Q. Lindh

Name Clas Dat : s: e: CHAPTER 03—COPING SKILLS FOR THE MEDICAL ASSISTANT 1. Who was the theorist who proposed the General Adaptation Syndrome (GAS) theory that adaptation to stress occurs in four stages? a. c. ANSWER: POINTS: DIFFICULTY: REFERENCES: QUESTION TYPE: HAS VARIABLES: DATE CREATED: DATE MODIFIED: Abraham Maslow Hans Selye b. Martin Johnson d. Christian Seyle c 1 Easy Page 43 Multiple Choice False 9/28/2016 3:29 PM 11/29/2016 7:38 AM 2. Which of the following best describes the order of occurrence in the GAS theory of adaptation? a. Fight or flight, alarm, return to normal, exhaustion b. Exhaustion, alarm, fight or flight, return to normal c. Alarm, fight or flight, exhaustion, return to normal d. Alarm, fight or flight, return to normal, exhaustion ANSWER: POINTS: DIFFICULTY: REFERENCES: QUESTION TYPE: HAS VARIABLES: DATE CREATED: DATE MODIFIED: c 1 Easy Page 43 Multiple Choice False 9/28/2016 3:29 PM 9/28/2016 3:29 PM 3. Which of the following best describes the fight or flight stage of the GAS theory? a. The body becomes exhausted by its reaction to stress. b. The sympathetic nervous system prepares the body. c. The parasympathetic nervous system is activated. d. The body begins to perceive and be aware of stress. ANSWER: POINTS: DIFFICULTY: REFERENCES: QUESTION TYPE: HAS VARIABLES: DATE CREATED: DATE MODIFIED: b 1 Easy Page 43 Multiple Choice False 9/28/2016 3:29 PM 9/28/2016 3:29 PM 4. Which of the following best describes the return to the normal stage of the GAS theory? Copyright Cengage Learning. Powered by Cognero. Page 1 Name Clas Dat : s: e: CHAPTER 03—COPING SKILLS FOR THE MEDICAL ASSISTANT a. The body becomes exhausted by its reaction to stress. b. The sympathetic nervous system prepares the body. c. The parasympathetic nervous system is activated. d. The body begins to perceive and be aware of stress. ANSWER: POINTS: DIFFICULTY: REFERENCES: QUESTION TYPE: HAS VARIABLES: DATE CREATED: DATE MODIFIED: c 1 Easy Page 43 Multiple Choice False 9/28/2016 3:29 PM 9/28/2016 3:29 PM 5. Which of the following best describes a positive way to help cope with stress in the workplace? a. b. c. d. ANSWER: POINTS: DIFFICULTY: REFERENCES: QUESTION TYPE: HAS VARIABLES: DATE CREATED: DATE MODIFIED: Play loud music all day. Encourage employees to work through lunch. Decorate the office with bright, vivid colors. Instead of working through lunch to solve problems, take a break. 6. The three categories that stressors can be divided into do not include which of the following? a. Pressure c. Conflicts ANSWER: POINTS: DIFFICULTY: REFERENCES: QUESTION TYPE: HAS VARIABLES: DATE CREATED: DATE MODIFIED: b. d. Confrontation Frustrations b 1 Easy Page 50 Multiple Choice False 9/28/2016 3:29 PM 9/28/2016 3:29 PM 7. Which of the following describes the end result of unrealistic expectations and a workaholic attitude? a. Nervousness c. Role ambiguity b. Burnout d. Self-actualization Copyright Cengage Learning. Powered by Cognero. Page 2 d 1 Easy Page 47 Multiple Choice False 9/28/2016 3:29 PM 9/28/2016 3:29 PM Name Clas Dat : s: e: CHAPTER 03—COPING SKILLS FOR THE MEDICAL ASSISTANT ANSWER: POINTS: DIFFICULTY: REFERENCES: QUESTION TYPE: HAS VARIABLES: DATE CREATED: DATE MODIFIED: 8. How many stages are associated with burnout? b 1 Easy Page 48 Multiple Choice False 9/28/2016 3:29 PM 9/28/2016 3:29 PM b. Five d. Four d 1 Easy Page 48 Multiple Choice False 9/28/2016 3:29 PM 9/28/2016 3:29 PM a. c. ANSWER: POINTS: DIFFICULTY: REFERENCES: QUESTION TYPE: HAS VARIABLES: DATE CREATED: DATE MODIFIED: Two Three 9. Which of the following is NOT an advantage of short-duration stress? a. Accomplishing tasks within maximum time limits b. Helping to focus on details c. Helping to achieve difficult goals d. Assisting to perform at best levels ANSWER: POINTS: DIFFICULTY: REFERENCES: QUESTION TYPE: HAS VARIABLES: DATE CREATED: DATE MODIFIED: a 1 Easy Page 43 Multiple Choice False 9/28/2016 3:29 PM 9/28/2016 3:29 PM 10. Which of the following is NOT associated with the body’s psychological response to stress? a. Anxiety c. Immune system disorders ANSWER: POINTS: DIFFICULTY: REFERENCES: Copyright Cengage Learning. Powered by Cognero. b. d. Depression Eating problems c 1 Easy Page 59 Page 3 Name Clas Dat : s: e: CHAPTER 03—COPING SKILLS FOR THE MEDICAL ASSISTANT QUESTION TYPE: HAS VARIABLES: DATE CREATED: DATE MODIFIED: Multiple Choice False 9/28/2016 3:29 PM 9/28/2016 3:29 PM 11. Which of the following best describes one of the illnesses associated with longer-duration stress? a. c. ANSWER: POINTS: DIFFICULTY: REFERENCES: QUESTION TYPE: HAS VARIABLES: DATE CREATED: DATE MODIFIED: Fainting Dyspnea b. d. Headache Panic attacks b 1 Easy Page 44 Multiple Choice False 9/28/2016 3:29 PM 9/28/2016 3:29 PM 12. Which a. b. c. d. of the following best describes a technique to prevent stress in the workplace? Use color to create a bright, busy atmosphere. Close the office, but answer the telephone during lunch. Play loud music. 1 Moderate Page 49 Multiple Choice False 9/28/2016 3:29 PM 9/28/2016 3:29 PM 13. Which of the following best describes how to achieve long-range goals? a. Set them to be accomplished in less than a year. b. Do not adjust or change them. c. Make short-term goals to get there. ANSWER: POINTS: DIFFICULTY: REFERENCES: QUESTION TYPE: HAS VARIABLES: DATE CREATED: DATE MODIFIED: Know your limits and be aware of your body’s needs. d d. Stick with the goal no matter what happens. ANSWER: POINTS: DIFFICULTY: REFERENCES: QUESTION TYPE: HAS VARIABLES: Copyright Cengage Learning. Powered by Cognero. c 1 Moderate Page 48 Multiple Choice False Page 4 Name Clas Dat : s: e: CHAPTER 03—COPING SKILLS FOR THE MEDICAL ASSISTANT DATE CREATED: 9/28/2016 3:29 PM DATE MODIFIED: 9/28/2016 3:29 PM 14. Which of the following goals are focused and have precise boundaries? a. c. ANSWER: POINTS: DIFFICULTY: REFERENCES: QUESTION TYPE: HAS VARIABLES: DATE CREATED: DATE MODIFIED: 15. Which of the following is an example of episodic stress? a. Long-term unemployment c. Needlessly worrying ANSWER: POINTS: DIFFICULTY: REFERENCES: QUESTION TYPE: HAS VARIABLES: DATE CREATED: DATE MODIFIED: Specific goals Measured goals b. Attainable goals d. Realistic goals a 1 Easy Page 47 Multiple Choice False 9/28/2016 3:29 PM 9/28/2016 3:29 PM b. Dysfunctional relationships d. Chronic illness c 1 Easy Page 43 Multiple Choice False 9/28/2016 3:29 PM 9/28/2016 3:29 PM 16. Which of the following is NOT one of the characteristics associated with burnout? a. c. ANSWER: POINTS: DIFFICULTY: REFERENCES: QUESTION TYPE: HAS VARIABLES: DATE CREATED: DATE MODIFIED: 17. Which of the following is a cause of long-term stress? a. Environment c. Management style Role conflict Role frustration b. Role ambiguity d. Role overload c 1 Moderate Page 48 Multiple Choice False 9/28/2016 3:29 PM 9/28/2016 3:29 PM b. Powerlessness d. All of the above Copyright Cengage Learning. Powered by Cognero. Page 5 Name Clas Dat : s: e: CHAPTER 03—COPING SKILLS FOR THE MEDICAL ASSISTANT ANSWER: POINTS: DIFFICULTY: REFERENCES: QUESTION TYPE: HAS VARIABLES: DATE CREATED: DATE MODIFIED: d 1 Easy Page 45 Multiple Choice False 9/28/2016 3:29 PM 9/28/2016 3:29 PM 18. Which a. b. c. d. of the following is NOT considered a change that should take place after you have entered the burnout stage? Change the computer desktop picture. Think of the glass as half empty, instead of half full. Make a concerted effort to say “No” to additional work. ANSWER: POINTS: DIFFICULTY: REFERENCES: QUESTION TYPE: HAS VARIABLES: DATE CREATED: DATE MODIFIED: Establish some long- and short-term realistic goals. b 1 Easy Page 49 Multiple Choice False 9/28/2016 3:29 PM 9/28/2016 3:29 PM 19. What can help prevent stress and panic associated with too much work? a. Antidepressants c. Procrastination ANSWER: POINTS: DIFFICULTY: REFERENCES: QUESTION TYPE: HAS VARIABLES: DATE CREATED: DATE MODIFIED: 20. What is a danger of the honeymoon stage? b. d. Planning and prioritization Bright colors in the workplace b 1 Easy Page 49 Multiple Choice False 9/28/2016 3:29 PM 9/28/2016 3:29 PM a. c. ANSWER: POINTS: DIFFICULTY: REFERENCES: Copyright Cengage Learning. Powered by Cognero. Depression Fatigue b. d. Pulled in too many directions Unrealistic expectations d 1 Easy Page 48 Page 6 Name Clas Dat : s: e: CHAPTER 03—COPING SKILLS FOR THE MEDICAL ASSISTANT QUESTION TYPE: HAS VARIABLES: DATE CREATED: DATE MODIFIED: Multiple Choice False 9/28/2016 3:29 PM 9/28/2016 3:29 PM 21. Which of these traits are least likely to make a person vulnerable to burnout? a. Poor social support networks c. Planner ANSWER: POINTS: DIFFICULTY: REFERENCES: QUESTION TYPE: HAS VARIABLES: DATE CREATED: DATE MODIFIED: b. Perfectionist d. Poorly nourishment c 1 Easy Page 48 Multiple Choice False 9/28/2016 3:29 PM 9/28/2016 3:29 PM Identify each statement as a long-term goal or a short-term goal. a. long-term goal b. short-term goal DIFFICULTY: REFERENCES: QUESTION TYPE: HAS VARIABLES: DATE CREATED: DATE MODIFIED: Easy Page 48 Matching False 9/28/2016 3:29 PM 9/28/2016 3:29 PM 22. Become proficient in all back office clinical skills during the first year of employment. ANSWER: a POINTS: 1 23. Practice accuracy and proficiency when performing tasks and skills. ANSWER: b POINTS: 1 24. Plan ahead for each task performed by obtaining needed equipment and supplies. ANSWER: b POINTS: 1 25. Focus on office management during the third year of employment. ANSWER: a POINTS: 1 Copyright Cengage Learning. Powered by Cognero. Page 7 Name Clas Dat : s: e: CHAPTER 03—COPING SKILLS FOR THE MEDICAL ASSISTANT 26. Add front office administrative tasks and skills to the routine during second year of employment. ANSWER: a POINTS: 1 27. Evaluate progress on a regular basis and identify areas that need improvement. ANSWER: b POINTS: 1 28. Focus on team-building skills. ANSWER: b POINTS: 1 29. Enroll in office management classes. ANSWER: b POINTS: 1