IAED ETC Certification 2023/2024 Graded A

IAED ETC Certification 2023/2024 Graded A In order to become a successful emergency telecommunicator, a combination of the following is required: Training and temperament True or False: If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify, and coordinate the additional resources. False True or False: The IAED (the Academy) enforces its Code of Ethics by withholding or revoking the certifications of those who fail to agree to, or uphold, these standards. True When faced with an ethical dilemma in the communication center, the ETC should first: Follow established protocol, procedure, and policy A procedure that has been highly defined, structured, and placed into a reference system is known as a: Protocol The three "P's" refer to: Protocol, procedure, and policy Wireless internet devices (such as smart phones) connect to the internet using: WiFi Cell phone networks are divided into specific areas called cells, each with its own: Antenna True or False: Prior to the development of emergency number technology, either the caller or the operator had to try to figure out which agency or department emergency calls should go to, based on the callers location. True What does the acronym TDD stand for? Telecommunications device for the deaf What does the acronym VoIP stand for? Voice over Internet Protocol The technology that allows an ETC to take an automatic number identification (ANI) number and "dip" it into an address database is called" ALI (automatic location identification) What does the acronym CAD stand for? Computer-aided dispatch The total number of emergency calls has increased dramatically due to wireless technology True In the context of the communication process, the "medium" is: How the message is conveyed True or False: In the context of the communication process, "noise" can occur when you are thinking about something else and essentially blocking out most or all of an incoming message. True Diction refers to: The choice of words and phrases used to