ACHE BOG Sample Test with 100% correct answers

According to the Code of Ethics, one way executives can avoid or minimize negative implications of conflict of interest is: a) develop a PR plan to address conflict of interest scenarios b) not participate in specific decisions where conflict may exist c) ensure members submit annual holdings for inspection d) make the conflict known to those in superior positions D The principles of quality improvement require that executives change their management philosophy from: A) finding fault with employees to finding problems with processes B) finding fault with employees to involving them in the improvement of processes C) focusing on enhancing inspection techniques to focusing on variance D) focusing on employee's roles to focusing on process outcomes A What type of problem arises when an executive knowingly allows organization to continue in double billing A) an ethical issues but may not be grounds for dismissal is policy is unclear B) an actual conflict of interest even absent a direct economic benefit to executive C) an ethical problem for the employee if the executive receives direct economic benefit D) an ethical problem if it clearly violates state of federal law B Which of the following is a unit of measure commonly used to determine physicians' clinical productivity A) RVU B) CMS C) IPO D) CPU A Which of the following 3rd party reimbursement methods provides the largest incentive for the provider to reduce costs A) charge-based B) cost-based C) prospective payment D) per diem C Statements of earnings, financial positions, changes in financial position and retained earnings are required to be submitted yearly by all A) publicly owned HCOs B) privately owned HCOs C) government owned HCOs D) faith-based owned HCOs A Which of the following is an example of a capital expenditure A) land purchased for resale B) surgical equipment with a useful life of 6mo C) a building with a useful life os 20 yrs D) medical supplies used in patient care C What is the correct order of stages of accomplishing org change A) identifying, planning, implementing, evaluating B) planning, identifying, evaluating, implementation C) evaluation, planning, implementation, identifying D) planning, evaluating, identifying, implementation A Boards make better decisions if they use information that is A) readily available on their website B) generated from computer studies of departmental activity reports C) summarized in graphs D) focused on measurable outcomes of service quality and economic vitality D The central role of the HCO board includes all of the following except A) setting the strategic plan and service values of the organization B) support for assessing changing market needs C) support in managing important service programs or departments D) assuring the recruitment, hiring, support and reward of the CEO C The first role of the governing body is to: A) manage inputs of the HCO to achieve outputs that are its goals B) recruit members who understand the health services field C) set objectives and develop policy to guide the organization in achieving its mission D) develop the operating plan and monitor departmental performance C Internal members of the healthcare organization governing body: A) serve on an ad HCO basis and are rarely voting members B) are kept to a minimum due to confidentiality concerns C) often include the CEO, medical director and CFO D) often include the executive staff in planning and information management C In assessing the advantages of using a focus group over a survey to evaluate a program, one could say focus groups : A) are likely to use a larger sample size B) are more useful in designing improvements to a program C) are more precise in designing improvements to a program D) are useful only when maintaining objectivity in NOT important B From a marketing point of view, the development of standards, clinical pathways, clinical guidelines, and protocols can all be viewed as efforts to deal with whic unique aspect of service delivery: A) inseparability B) intangibility C) heterogeneity (variation) D) perishability C What purpose to market plans fulfill for the HCO A) provide a business plan as a subset of the marketing plan B) present general goals for the organization to attain in 3-5 yrs C) develop promotion methods to be used in obtaining HCO objectives D) provide specific objectives for utilization attainment the next fiscal year D Five functions of marketing are: A) identifying markets, promoting the HCO, recruiting providers, managing external relationships, patient selection B) identifying markets, health promotion, managing external relationships, patient section, attracting capable workers C) identifying markets, promoting the HCO, managing external relationships, convincing patients to select the HCO, attracting capable workers D) identifying markets, promoting the HCO, managing external relationships, strategic planning, physician recruitment C Forecasting need for HR by focusing on specific position openings that are likely to occur and using these for planning is called: A) demand-pull B) supply-push C) succession analysis D) transition matrix A A HCO should use which of the following sequential processes to help establish HR objectives and policies A) analyze the current HR situation, forecast demand, reconcile budget, forecast supply B) design recruitment and selection activities, develop a comp plan, establish appraisal systems C) determine best job structure, perform job evaluation, establish training and development plan D) conduct job analysis, determine best job structure, establish HR information system A Probability models that forecast the internal flow of employees from one job category to another us a: A) graphic rating approach B) supply-push approach C) transition matrix D) curriculum path C Forecasting the internal supply of employees as they move from their current jobs to other through promotion, lateral moves, and termination is called: A) graphic rating approach B) supply-push C) demand-pull D) rating scale method B Which of the following describes the conflict management strategy that would have the most immediate effect on reducing conflict behavior? A) Imposition of formal authority to resolve or suppress conflict B) Implementation of substantial, super-ordinate goals that require cooperation among units C) rotation of members of one unit into another unit D) provision of intergroup training tat requires listing of perceptions and identifying differences A Multi-rater assessment (360 degree feedback) of managers in healthcare organizations is best used: A) in the development of a specific action plan by appraises B) as part of a training or coaching session C) as part of the performance appraisal system of the organization D) when the appraisers are held accountable for their ratings A Behaviorally anchored rating scales (BARS) for specific jobs can be: A) used to identify components of job behaviors B) developed in a short period of time C) Used for evaluation but not for the employee development D) subjective on some scale items A