SERVICENOW CERTIFIED SYSTEM ADMINISTRATOR (CSA) EXAM || QUIZ QUESTIONS 2023 UPDATE

SERVICENOW CERTIFIED SYSTEM ADMINISTRATOR (CSA) EXAM || QUIZ QUESTIONS 2023 UPDATE { GREEN MARKS=CORRECT ANSWER} 1. What section on a task record would you use to see the most recent update made to a record? i) Journal ii) Timeline iii) update log iv) audit log v)Diary vi) activity 2. What are examples of UI actions, relating to lists? choose four answers? a) List buttons b) list context menu c) list choices d) list links e) list control f) lists overwrite 3. which feature allows you to automate business logic for a particular application or process such as approvals, task, notifications, and record Operations? a) Flows b) Action sequence c) Flow diagrams d) action sets e) task flows 4. when a Flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. what is the name of that runtime value? a) data pill runtime value b) sequence runtime value c) starting runtime value d) trigger runtime value e) input runtime value 5. the employee on-boarding team has asked for a way for managers to order computers, monitors, business cards, and cell phones for new employees. how would you proceed to meet this requirement? a) create order guide b) create requested item c) create record producer d) create on boarding bot 6. which resource would you use to determine if a specific user could contribute to a particular knowledge base? a) User criteria diagnostics b) Sn_kb_author role c) User criteria job log d) knowledge author group e) KB author group 7. If a knowledge base has no access details specified. what users are able to read articles in that knowledge base? a) no users b) itil users c) users with kb_user role d) any user with an articles for permalink e) any active user 8. while showing a customer their incident form, they ask to change the priority field title to display their internal terminology Pvalue. how would you do that? choose two answers? a) right click on priority and select configure dictionary b) right click on priority and select configure label c) right click on priority and select configure display settings d) right click on priority and select configure column 9. what access does a user need to be able to import articles to a knowledge base? a) Sn_Knowledge_import b) Sn_knowledge_contribute c) can contribute d) sn_knowledge_write e) can write f) can import 10. what controls the publishing and retiring process for knowledge articles? a) workflow designer b) workflows c) state life cycle d) approval policies e) approval definitions 11. what is an advantage of defining relationship types between ci classes? a) Improves data quality, as the CIs will automatically be related when CMDB is activated. b) it prevents users from relating CIs incorrectly. c) it automates the loading of the ci dependency view. 12. when using the CI dependency view, how would you view the relationship between one CI and another CI? a) right click, view relationship b) Click on the plus to expand cluster c) click down arrow, view relationship d) Hover on connection line 13. Of the Ci tables, which is a base table of the CMDB hierarchy? a) ECMDB b) Cmdb_rel_ci c) Cmdb_ci d) cmdb e) Ecmdb_rel_ci f) Ecmdb_ci 14. what table acts as a staging area for records imported from a data source? a) staging table b) temp table c) transform table d) import set row table 15. which field (or fields) is used as a unique key during imports? a) Sys IDs b) match fields c) coalesce fields d) key fields 16. what module enables an administrator to define destinations for imported data on any ServiceNow table? a) field transform b) schema map c) import map d) transform map 17. the customer wants all users to have access to the records in the offerings table. what setting on access control definition would you use to grant access to all of the offering table records? a) Offering. None b) None. Offering c) Offering. Name d) Offering 18. a manager wants to review a snapshot of month end sales performance data, as compared to sales target. in addition, the manager wants to able to see those monthly numbers trended overtime and forecasted into the future. what capability do you suggest for this manager? a) schedule reports, accustoms snapshot table and projection report b) scheduled reports, a custom snapshot table and a trend report. c) performance analytics. d) scheduled reports and excel e) key performance indicators. 19. which component of a table contains a piece of data for one record? a) Field b) Factor c) data point d) item e) element 20. what do you click when you have made modifications to your report, and you want to see the results without saving? a) Run b) Execute c) Test d) Preview e) try it 21. The report designer contains different sections for configuring your report. which section is used to specify grouping and calculations to be run against the data? a) Data b) Format c) Configure d) Style e) group by 22. what section on the notes tab shows the history of the work documented on the record? a) Journal b)Activity c) Timeline d) audit log e) diary 23. Your customer wants to update a notification, so it is sent to the caller and also to the manager of the caller. how would you approach this requirement? a) Set who will receive to subscribable b) on the send to tab, add caller field, dot walk to caller’s manager to add manager. c) Create workflow and include a notification in the workflow d) on who will receive tab, select copy manager checkbox. e) on who will receive tab, add caller field, dot walk to caller’s Manager to add managers. 24. An IT User calls the service desk Because they need to work on task records. all they can see his self- service on their homepage when they log into the service now instance. what issue could explain this? choose two answers? a) their user record was not approved by their managers b) that user account does not belong to any group which contains the ITIL role. c) their user account is not logged in property d) their user account does not have itil role e) That user account failed LDAP authentication 25. What type of rules specify which user groups are responsible to work on different types of tasks? a) On call b) Assignment c) Routing d) Calendar e) Escalation