Chapter 4 (Fire Officer) - Fire Officer Communications Latest 2023 Graded A

Chapter 4 (Fire Officer) - Fire Officer Communications Latest 2023 Graded A Communication cycle Effective communication should contain all five components of the communications process; if one or more is missing, communication does not occur. 1) Message 2) Sender 3) Medium 4) Receiver 5) Feedback Medium Praise in public; counsel, coach, or discipline in private Supervisor's report Required by state worker's comp agencies whenever an employee is injured. This report serves as the control document that starts the state file relating to an injury or a disability claim. Informal communications Used primarily to record or transmit information that may not be needed for reference in the future (internal memos, e-mails, IMs, MDT messages). Formal communications An official fire department document with a permanent copy maintained. SOPs Written organizational directives that establish or prescribe specific operational or administrative methods to be followed routinely for the performance of designated operations or actions. SOGs Written organizational directives that identify a desired goal and describe the general path to accomplish the goal, including critical tasks or cautions. General orders Formal documents that address a specific subject, policy, condition, or situation. Generally lasting from a period of days to one year or more. Interrogatory A series of written questions asked by someone from an opposing legal party. Presenting a report 1) Get their attention 2) Interest statement 3) Details 4) Action Chronological statement of events A detailed account of the fire company activities as related to an incident or accident. Environmental noise A physical or sociological condition that interferes with the message in the communication process. Expanded incident narrative report A report in which all company members submit a narrative on what they observed and which activities they performed during an incident. Recommendation report A decision document prepared by a fire officer for the senior staff. Its goal is to support a decision or an action.