Medical Office Administrative (A+ Guaranteed)

Email; handy tips when using email to communicate correct answers Use a personal name if your system allows it; Identify your message in subject line; Do not use upper case letters; check who the receiver is before clicking send; use please and thank yo; it can be used as a legal document Scheduling correct answers The medical assistant is responsible to schedule patients in a manner that is both accurate and effective New patient correct answers Provider and type of appointment; Correct spelling of patient's full name; Patient's address; Appropriate phone number; reason for visit; Name of referring Doctor; type of insurance Fixed appointment scheduling correct answers one patient is scheduled for a specific appointment time cluster scheduling correct answers group of patients are scheduled to come in to receive the same type of service, the medical assistant should schedule the patients around the same block of time double booking correct answers When two patients are scheduled to see the same physician at once wave scheduling method correct answers patients are scheduled for the first half of each hour, and each patient is seen in the order they arrive. triage correct answers prioritize the patients based on their medical needs, Greeting the Patient correct answers juggle the responsibilities of answering phones,completing paperwork and greeting patients in a proper manner Empathy correct answers is having an understanding and compassion for what patients are experiencing, is a good characteristic for health professionals to possess Communication requires the following elements correct answers A message to be sent; A person to send the message; A person to receive the message Good listeners apply the following skills: correct answers Face the person; Have good eye contact; Lean toward the person; Respond to the person; Paraphrasing (person's message in your words); Clarifying, make sure you understand the message; Silence Kinesics correct answers The study of nonverbal communication Kinesics slip correct answers Where verbal and nonverbal messages do not match; a patient's face or mannerisms can explain what they are experiencing more accurately