CPOA STUDY GUIDE| practice management| full testbank questions and answers

CPOA STUDY GUIDE| practice management| full testbank questions and answers CHAPTER 1 -PRACTICE MANAGEMENT - 5 Task a paraoptometric might perform: HINT: A__________ the o_____________________ S________________ the o__________ S_________ T________ the v__________ a__________ of a p____________ O____________ o__________ s_______________ c______________ and r___________ p____________ d_______ - Assist the optometrist Supervise the office staff Test the visual acuity of a patient Order office supplies Collect and Record patient data The government agency that protects the privacy of patients is known as: HINT: H________ - HIPPA (HEALTH IMPORTANT AND ACCOUNTABILITY ACT) "To keep the visual welfare of the patient uppermost at all times" is a statement from the American Optometric Association's ? HINT: C________ of E_________ - Code of Ethics List the four elements of telephone courtesy described in chapter 1 HINT: 1.P____________________ 2.K____________________ 3.C______________________ 4.R___________ for o__________ - 1.Politeness ess deration 4. respect for others When taking a call from a patient for the optometrist, which of the following should be attached to the message? HINT: t_________ p______________ r______________ - The patient record When a "shopper" calls,... HINT: T__________ of the c___________ as a p________________ p____________. - Think of the caller as a potential patient When scheduling an appointment, HINT: O__________ two d______________ a_____________________ t_________& t____ a n_____ p_____________ to a______________ e_________ to c________________ p_______________________. - Offer two different appointment times & tell a new patient to arrive early to complete paperwork. Loss of vision, severe pain in the eye, and flashing lights are complaints that should be handled as HINT: an e_______________________ v________ - an emergency visit Determining the priority of the patient's complaints is called T____________ - Triage Use of a letter, card, e-mail, or phone call to notify a patient of a need to schedule an appointment is called r__________ - Recall The simplest and most widely used method of filing is called: A____________________ - Alphabetical What is the reason for close monitoring when ordering solutions and drugs? HINT: T_______ m______ e__________ b________________ u_____ - They may expire before use The office electric bill is an example of Accounts p__________ - Payable The money owed to the doctor from a patient after the insurance has paid is known as Accounts r______________ - Receivable Money used mostly for postage due and small amounts of the office supplies is known as: p_________ c__________ - Petty cash The best time to discuss payment policies with a patient is: HINT:-FINISH THE SENTENCE BY FILLING THE BLANKS IN At the t_______ of the f________ e________ - at the time of the first exam Explain the difference between vision care and medical insurance coverage. HINT COMPLETE THE SENTENCE : BY FILLING THE BLANKS IN: V_________________ C_______ should be b_________ for r___________ e_____ e_____________ , r________________ , g__________ and or c________________ l______ m__________________. M______________ should be b_________ when the p___ has a m_______________ d________________ , such as g_________________, c_______________, or an e____ i________. - Vision care should be billed for routine eye exams, refractions, glasses and or contact lens materials. Medical should be billed when the pt has a medical diagnosis, such as glaucoma, cataracts, or an eye injury. A letter sent to another health care provider concerning a patient who is being referred is known as: a HINT: c____________________ l __________ - a consultation letter When medical records are requested, a r__________ r___________ must be signed by the patient, or guardian if under 18 years old. - records release If you wish to become a certified Paraoptometric, you should contact the Paraoptometric Section of the HINT: A __________________ O_____________________ A_____________________ - American Optometric Association (AOA) CHAPTER 2-ANATOMY & PHYSIOLOGY OF THE EYE AND VISUAL SYSTEM - Name the seven bones that form the orbit: ( THE FIRST LETTER OF EACH BONE IS LISTED) HINT: M F Z E L P S - Maxilla Frontal Zygomatic Ethmoid Lacrimal Palantine Sphenoid Three basic functions of the eyelids are: HINT: 1. R_________________&S_________ t _______ f________ e____________ a__________ the s_________________ of the e_____ 2.R_______________ the a_____________ of t________ f_________ in the e________. 3.P______________ the e___ - 1. Replenish & spread tear film evenly across the surface of the eye. 2. Regulate the amount of tear fluid in the eyes. 3 .Protect the eye.