EDPM Final Exam Questions and Answers 2023/2024

EDPM Fi nal Exam Questions and Answers 2023/2024 1. When writing a business letter, which of the following should be used as the salutation? a. Dear Mr. Thomas b. Dear Anita c. Hello Tony d. To Mr. Thomas 2. Which of the following is NOT likely to be found in a letterhead? a. page number b. name of organization c. the firm’s telephone number d. e-mail address 3. Open punctuation is used when preparing: a. indented memorandum b. blocked letters c. notice d. indented letters 4. A letterhead should not take up more than a. 1.5 inches (9 Line spaces) b. 2 inches (12 line spaces) c. 0.5 inch (3 line spaces) d. 1 inch (6 lines) 5. All of the following are elements of a business letter EXCEPT: a. salutation b. data source c. sender’s address d. attention line 6. What is the correct spacing between the body of the letter and the complimentary close? a. 4 clear spaces b. 1 clear space c. 6 clear spaces d. 2 clear spaces 7. Which of the following is the greeting line in a letter? a. the header b. the enclosure c. the subject d. the salutation 8. The letter style which has the date right aligned, subject centered, complimentary close, signatory and designation centered is the: a. fully blocked style b. semi -blocked style c. mail merge style d. indented style 9. Which of the following refers to the writer’s name within a letter? a. salutation b. designation c. signatory d. personal 10. A document which shows the schedule of an executive’s travel arrangements is called a/an: a. diary b. programme c. itinerary d. travel sheet 11. Which of the following is NOT an essential component of a computer system? a. user b. process c. hardware d data 12. is a set of instructions that tell the computer what to do. a. data b. procedure c. software d. hardware 13. What are the TWO main types of software? a. custom and general b. windows xp and windows 2007 c. utility software and antivirus d. system and application 14. Which of the following is NOT an application software? a. windows 2010 b. power point presentation c. database management d. spreadsheet 15. Application software enables the user to a. perform specific tasks b. control the hardware devices c. co-ordinate the activities on the computer d. all of the above 16. Small pictures on the desktop representing applications, documents, directories and files are known as a. user interface b. my computer c. icons d. my documents 17. When an application is not responding or the CPU is busy working on another application so it not ready to process a new request, this will be shown by the a. wait icon/hourglass icon b. force shutdown icon c. light flashing on the screen d. all of the above 18. Under page layout, which of the following is not a feature of a page? a. orientation b. size c. margin d. alignment 19. Which of the following is a feature of HEALTH practices when using the computer? a. use a soft damp cloth to clean the monitor screen b. cover the computer when not in use c. get up and take short breaks to relieve tension, boost circulation and rest eyes d. never eat or drink at the computer desk 20. Which of these keys will allow one to move from the beginning of a document to the end? a. CTRL End b. CTRL Home c. PgUp d PgDn 21. When navigating a document to move to where you typed or edited last, one should use: a. the end key b. the right arrow key c. the left arrow key d shift + F5 22. Which of the following represents the way the date should be written in the fully blocked style letter? a. February 28, 2017 b. Monday February 28, 2017 c 28 February 2017 d. 28 Feb 2017 23. In the semi -blocked letter style, the date is: a. right aligned b. left aligned c. centered d. justified 24. Which of the following is NOT an input device? a. mouse b. keyboard c. plotter d. microphone 25. Which of the following is NOT an output device? a. monitor b. speaker c. printer d. scanner 26. Which of the following is NOT a legal document? a. specification b. conveyance c. lease d. hire purchase agreement 27. In a legal document which of the following should NOT be typed in ALL CAPS ? a. names of the parties b. connecting words c. day and month in the date d. address 28. The body of a Legal Documents should betyped in which line spacing? a. double line spacing b. single line spacing c. triple line spacing d. 1.5 line spacing 29. All of the following are technical documents EXCEPT: a. scope of works b. bill of quantity c. invoice d. specification