ITIL 4 FOUNDATION PRACTICE EXAM

How does prioritization of incidents assist in incident Managment? - Answer- It ensures that incidents are resolved as quickly as possible Which value chain activity provides information about service Improvements to all value chain activities - Answer- Improve Which is the a purpose of the "information security" practice - Answer- Protect the information needed by the organization to conduct business Which are the key activities of governance - Answer- Evaluate Direct Monitor Which is NOT one of the steps of the Continual improvement model - Answer- What Improvement Method Will We Use What is the Utility of a service? - Answer- Service functionality What is the definition of an output? - Answer- A tangible or intangible deliverable of an activity Which of the following could be part of a service offering: 1 Goods 2 Policies 3 Access to resources 4 Service Actions - Answer- 1,3,4 Which is the best definition of a customer? - Answer- A person who defines the requirements for a service and takes responsibility for the outcomes of service consumption The ultimate value of a service is determined by? - Answer- The customer Which guiding principle begins with assessing who the customer and stakeholders are? - Answer- Focus on Value Which of the following is a tool for collaborating and promoting visibility? - Answer- Kanban Board Which of the guiding principles is highlighted in the Theory of Constraints? - Answer- Think and work holistically Which is not one of the Optimization steps in optimize and automate? - Answer- Customer Preparation