Fire Officer 2 - Ch.13 | latest update 2023/2024

Fire Officer 2 - Ch.13 | latest update 2023/2024 Which of the following types of groups usually define goals in a written document? (372) - Formal A group is often drawn together by: (374) - What is important to the members A common binding interest, a group image or identity, a sense of continuity, _____, and roles within the group are essential characteristics of a group. (374-375) - Shared Values Who should be the leader of a formal group such as an emergency response unit? (375) - Company Officer What are the five stages of group process development? (376-377) - Forming, storming, norming, performing, adjourning What should behavior management begin with? (377) - Prevention of disruptive behaviour What is a process that BEST allows company officers to address behavior management issues that may arise over time? (379) - Periodic review of the organization's policy Counseling is a variety of procedures designed to help individuals adjust to certain situations and a means of: (379) - Reinforcing correct behaviour or eliminating improper behaviour For the company officer, _____ is the process of giving motivational correction, positive reinforcement, and constructive feedback to subordinates in order to maintain and improve their performance. (380) - Coaching There may be circumstances in behavior management where a company officer uses peer assistance: (380) - As a tool to clarify expectations When would a person MOST likely be formally evaluated? (381-382) - Annually as part of a performance review When are employees MOST likely to file grievances? (386) - When they perceive they have been unfairly treated What are the three levels of progressive discipline? (387-388) - Preventative, corrective, punitive