ABO EXAM Dispensing Theory and Dispensing Well Designed Lenses questions and answers

This allows dispensers to avoid being directed to a poor decision by a patient who has no optical experience control A pair of eyeglasses achieves perfection if it succeeds in these three areas: good optics, good wearing comfort, and good cosmetics The patient has a great deal of ________ invested in you, and you must be willing to handle each prescription with the full accumulation of our knowledge and skills trust The purpose of power dispensing is to make patients aware of their needs as the dispenser demonstrates: a knowledge and willingness to lead patients where they want to go Which of the following is an effective method for managing in a dispensing situation? just take it To achieve a positive and professional direction, what is imperative for the dispenser? to be organized and follow a professional protocol when patients with no knowledge of optical principles dictate to the dispenser, this often leads to a bad design, confusion, and delays Due to the widespread prevalence of bad dispensing, many patients will exhibit a natural skepticism. A good method to diffuse this is to: Build a credibility framework What is not essential to establishing a professional approach to the patient's needs? offering a two-for-one discount. A simple greeting may be the most important part of any meeting, because it will set the tone of the visit The cornerstone to genuine service is the dispenser's ability to make patients feel important What can NOT be accomplished by listening to and measuring the patient's response to specific questions? eliminate the need to neutralize the old lenses One solution to the sheer repetition of the same questioning to all patients over the course of weeks, months, and years is: use a calculated questionnaire to pre-screen patients The best way to manage dispensing situations is to discuss lens options What is the most effective method of project education? actual demonstration Before a proper order may be placed, care must be taken to thoroughly complete the patient's patient record By observing the patient and his or her existing glasses, you can gain additional information including: present fit, height, and vertex The patient record should contain all general and technical data as well as any unique specialized data. What item doesn't need to appear on a patient record? intraocular pressure When is the best time to take a patient's pupillary measurements? before neutralizing the lenses If the patient has become used to unprescribed prismatic effect and is not bothered by it, which course of action is appropriate? Confer with the O.D. and compensate for PD according to his or her recommendation If the patient has never become used to unprescribed prismatic effect and notes specific wearing difficulty. What is the appropriate response? explain the situation and grind new lenses correctly Simply defined, what does neutralization mean? prescription analysis If the new prescription will result in a significant change, what should the dispenser do? Pave the way by explaining that there will be an adjustment period with the new lenses The first six steps of power dispensing were designed to lead to the final step which is: suggest and guide Which of the following will best serve to increase your self confidence as a dispenser? Provide and encourage training Even on hectic, busy days how should the dispenser strive to come across? warm and relaxed attitude Of the seven steps of power dispensing, which one is most critical in setting the tone of the visit? the greeting The permanent record will serve which purpose? the laboratory order is generated In a dispensing situation, who should be the leader? dispenser Dispensers success lies in their ability to anticipate issues and manage the appointment along with what other factor? trust the patient has in the dispenser's professionalism