IAED Emergency Telecommunicator
Certification Exam Questions With
Correct Answers.
1. What does the acronym TDD stand for? Answer- Telecommunications Device for
the Deaf
2. When faced with an ethical dilemma in the communication center, the ETC should
first: Answer- Follow the 3Ps: Protocol, Procedure, and Policy
3. A procedure that has been highly defined, structured, and placed into a reference
system is known as a: Answer- Protocol
4. In this course, the "Three P's" refer to: Answer- Protocol, Procedure, and Policy
5. During a disaster, in the Incident Command system (ICS) provides an important
framework for: Answer- maintaining command, managing resources, adn
coordinating efforts
6. In regard to legal negligence, causation is proven when: Answer- a direct link
between the breach of duty and the identified injury or damage is established
7. What is an example of a trauma incident? Answer- a burned patient
8. An incident requiring HAZMAT response involves: Answer- the release or escape
of hazardous material
9. A tuner is used to "tune into" a specific bandwidth signal, each tuning point is
commonly called? Answer- a channel
10. When possible emergency tele-communicators should always ask the caller for
permission before providing dispatch life support (DLS) instructions. T/F Answer-
False
11. What does the acronym CAD stand for? Answer- Computer-Aided Dispatch
12. In the context of the communication process, the medium is: Answer- how the
message is conveyed
13. For the caller, the perceived response time is often not as long as the actual
response time. Answer- False
, 14. When an ETC is having trouble communicating with a caller who primarily
speaks a foreign language, the ETC should: Answer- obtain foreign launguage
support, if available
15. When communicating with a caller suffering from hallucinations or delusions, you
should challenge the caller's false assertions and beliefs. T/F Answer- False
16. Which term refers to a mobile unit that responds to a scene of a fire/rescue
incident? Answer- Apparatus
17. A wake-effect collision is a traffic collision directly involving one or more
emergency vehicles: Answer- yes (wake effect collisions)
18. Which of the following best describes the difference between eustress and
distress? Answer- Esutress is POSITIVE and motivating. disstress is NEGATIVE
and disabling.
19. Burnout is best described as: Answer- exhaustion (or inability to function
normally) resulting from a buildup of long-term stress
20. Which of the following terms is best described as disorder that occurs while a
person normal response to a traumatic event does not fade over the course of a few
days or weeks? Answer- Post-Traumatic Stress Disorder (PTSD)
21. Post-Dispatch Instructions (PDI's) are: Answer- basic-level instructions given to
the caller by the EMD immediately after obtaining dispatch
22. Quality assurance specialists listen to audio recordings of randomly selected
calls in order to: Answer- compare each calltakers performance with specific
protocol and customer service performance standards
23. For many law enforcement/police calls, the most important characteristic of the
reported event is the: Answer- the time elapsed sjnce the incudent occurred (time of
occurence)
24. In some emergency communications centers, the responsibilities of call taking
and dispatching are distinct roles performed by separate individuals. T/F Answer-
True
25. When a caller is having difficulty understanding you over the phone, speaking
louder is generally more helpful than speaking slower. T/F Answer- False
26. The international Academics of Emergency Dispatch (IAED) recognized the
emergency telecommunicator as the first Incident Commander (IC) under the
Incident Command System (ICS). T/F Answer- False
27. Which of the following lists contain the Four Hallmarks of Distress? Answer-
persistent feeling of fatigue, loss of motivation, negativity, and persistent cynicism
Certification Exam Questions With
Correct Answers.
1. What does the acronym TDD stand for? Answer- Telecommunications Device for
the Deaf
2. When faced with an ethical dilemma in the communication center, the ETC should
first: Answer- Follow the 3Ps: Protocol, Procedure, and Policy
3. A procedure that has been highly defined, structured, and placed into a reference
system is known as a: Answer- Protocol
4. In this course, the "Three P's" refer to: Answer- Protocol, Procedure, and Policy
5. During a disaster, in the Incident Command system (ICS) provides an important
framework for: Answer- maintaining command, managing resources, adn
coordinating efforts
6. In regard to legal negligence, causation is proven when: Answer- a direct link
between the breach of duty and the identified injury or damage is established
7. What is an example of a trauma incident? Answer- a burned patient
8. An incident requiring HAZMAT response involves: Answer- the release or escape
of hazardous material
9. A tuner is used to "tune into" a specific bandwidth signal, each tuning point is
commonly called? Answer- a channel
10. When possible emergency tele-communicators should always ask the caller for
permission before providing dispatch life support (DLS) instructions. T/F Answer-
False
11. What does the acronym CAD stand for? Answer- Computer-Aided Dispatch
12. In the context of the communication process, the medium is: Answer- how the
message is conveyed
13. For the caller, the perceived response time is often not as long as the actual
response time. Answer- False
, 14. When an ETC is having trouble communicating with a caller who primarily
speaks a foreign language, the ETC should: Answer- obtain foreign launguage
support, if available
15. When communicating with a caller suffering from hallucinations or delusions, you
should challenge the caller's false assertions and beliefs. T/F Answer- False
16. Which term refers to a mobile unit that responds to a scene of a fire/rescue
incident? Answer- Apparatus
17. A wake-effect collision is a traffic collision directly involving one or more
emergency vehicles: Answer- yes (wake effect collisions)
18. Which of the following best describes the difference between eustress and
distress? Answer- Esutress is POSITIVE and motivating. disstress is NEGATIVE
and disabling.
19. Burnout is best described as: Answer- exhaustion (or inability to function
normally) resulting from a buildup of long-term stress
20. Which of the following terms is best described as disorder that occurs while a
person normal response to a traumatic event does not fade over the course of a few
days or weeks? Answer- Post-Traumatic Stress Disorder (PTSD)
21. Post-Dispatch Instructions (PDI's) are: Answer- basic-level instructions given to
the caller by the EMD immediately after obtaining dispatch
22. Quality assurance specialists listen to audio recordings of randomly selected
calls in order to: Answer- compare each calltakers performance with specific
protocol and customer service performance standards
23. For many law enforcement/police calls, the most important characteristic of the
reported event is the: Answer- the time elapsed sjnce the incudent occurred (time of
occurence)
24. In some emergency communications centers, the responsibilities of call taking
and dispatching are distinct roles performed by separate individuals. T/F Answer-
True
25. When a caller is having difficulty understanding you over the phone, speaking
louder is generally more helpful than speaking slower. T/F Answer- False
26. The international Academics of Emergency Dispatch (IAED) recognized the
emergency telecommunicator as the first Incident Commander (IC) under the
Incident Command System (ICS). T/F Answer- False
27. Which of the following lists contain the Four Hallmarks of Distress? Answer-
persistent feeling of fatigue, loss of motivation, negativity, and persistent cynicism
