CRCR Exam Review Questions With 100% correct Answers

CRCR Exam Review Questions With 100% correct Answers . Important revenue cycle activities in the pre-service stage include; - Obtaining or updating patient and guarantor information In the pre-service stage, the cost of the scheduled service is identified and the patient's health plan and benefits are used to calculate; - The amount the patient may be expected to pay after insurance. Demographic and health plan edit failures are identified and resolved within the Patient Access area. Census activity is processed, Discharges are completed and correctly coded. These activities are considered - Point-of-service revenue cycle activities. HFMA best practices call for patient financial discussions to be reinforced; - With a written statement of the conversation HFMA's patient financial communications best practices specify that patients should be told about the types of services provided and; - Who participates in providing the service, e.g. surgeons, radiologists, etc. The process of evaluating compliance with financial assistance policies involves; - The annual observation, monitoring, and tracking of results for all best practices. The account resolution clock begins when - The first statement is sent to the patient The soft cost of a dissatisfied customer is - The customer passing on information about their negative experience to potential patients or through social media channels The hard cost of a dissatisfied customer is - loss of future revenue When there is a request for service, scheduling staff must first - Confirm the patients key identification information A standardized form informing patients about the conditions that must be agreed to as part of the agreement for the hospital to provide care is called - Conditions of admission Hospitals need which of the following information sets to assess a patients financial status - Demographic, Income, Assets, and Expenses For new patients with no MPI number - A new medical record will be created by the provider Which option is a government sponsored program that is financed through taxes and general revenue funds - Medicare An increase in the dollars aged greater than 90 days from date of service indicates that accounts are - Not resolved in a timely manner