Petsmart Interview Questions and Answers
"What makes you want to work at PetSmart?" - ANSWER-grow my career in retail & feel I could learn a lot at PetSmart. read formed PetSmart Charities dedicated to finding homes for homeless pets. I would be proud to work for a company that started such a wonderful charity.
Describe the kind of work environment you work the best in. - ANSWER-I prefer a fast-
paced environment because I never run out of things to do. When I get more done at work, I feel accomplished.
How do you respond to a customer question when you do not know the answer? - ANSWER-I don't know, but let me see if I can find someone who does." then tried to find the answer to the question for that customer. Once I had found someone who could
answer, I would stay with them and the customer, so I could learn the answer, so that if or when another customer asked, I would be able to answer it.
How would you sell me a dog leash? - ANSWER-
Talk about a time you had to prioritize tasks that had a strict deadline. - ANSWER-
Talk about a time you went above and beyond for a customer." - ANSWER-
How would you define excellent customer service? - ANSWER-The staff can answer any questions the customer has about the products or pets.
The store is clean on the inside and on the outside.
The customer is never waiting too long to get service.
Why is giving outstanding customer service important to this position? - ANSWER-
needs to be above and beyond or else the customer will be unlikely to return. taking care of the customers also means taking great care of their pets. Treating the pets with kindness and respect is part of giving customer service here."
Is there any type of pet you are afraid to work with? - ANSWER-Follow up by saying if you had the proper training you would feel more comfortable.
How would you deal with an upset customer? - ANSWER-Listen and let the customer vent.
Show the customer you care.
Don't blame the customer or the company.
Try to solve the problem or find someone who can.
"What makes you want to work at PetSmart?" - ANSWER-grow my career in retail & feel I could learn a lot at PetSmart. read formed PetSmart Charities dedicated to finding homes for homeless pets. I would be proud to work for a company that started such a wonderful charity.
Describe the kind of work environment you work the best in. - ANSWER-I prefer a fast-
paced environment because I never run out of things to do. When I get more done at work, I feel accomplished.
How do you respond to a customer question when you do not know the answer? - ANSWER-I don't know, but let me see if I can find someone who does." then tried to find the answer to the question for that customer. Once I had found someone who could
answer, I would stay with them and the customer, so I could learn the answer, so that if or when another customer asked, I would be able to answer it.
How would you sell me a dog leash? - ANSWER-
Talk about a time you had to prioritize tasks that had a strict deadline. - ANSWER-
Talk about a time you went above and beyond for a customer." - ANSWER-
How would you define excellent customer service? - ANSWER-The staff can answer any questions the customer has about the products or pets.
The store is clean on the inside and on the outside.
The customer is never waiting too long to get service.
Why is giving outstanding customer service important to this position? - ANSWER-
needs to be above and beyond or else the customer will be unlikely to return. taking care of the customers also means taking great care of their pets. Treating the pets with kindness and respect is part of giving customer service here."
Is there any type of pet you are afraid to work with? - ANSWER-Follow up by saying if you had the proper training you would feel more comfortable.
How would you deal with an upset customer? - ANSWER-Listen and let the customer vent.
Show the customer you care.
Don't blame the customer or the company.
Try to solve the problem or find someone who can.
