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Samenvatting HiA-Operations boek

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Samenvatting van het boek 'Introducing Hospitality'. De stof die hierin behandeld is, is van belang voor het tentamen HiA-Operations. Cijfer wat hiermee behaald is: 10.

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Uploaded on
June 29, 2017
Number of pages
12
Written in
2016/2017
Type
Summary

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ROOMS DIVISION OPERATIONS
Rooms Division regelt de kamerverhuur en alles wat daar direct of indirect mee te maken heeft. Het
is een grote moneymaker, namelijk 50% van de omzet. De kosten liggen hier laag, rond de 30% en
daarom is de winst hoog.

De hoofdfunctie van een hotel is het bieden van onderdak/accommodatie. Een hotel wordt geleid
door de General Manager en het uitvoerende bestuur (executive committee). Het Executive
committee bestaat uit:
● Rooms Division director
● F&B director
● Marketing & Sales director
● Human Resources director
● Chief accountant or controller
● Chief engineer (techniek) of facility manager.

Organogram




De taken van een General Manager zijn:
● Leiderschap
● Aandacht voor detail
● Het voortzetten van een klus, om hem te laten voltooien
● Sociale vaardigheden
● Geduld hebben
● Vermogen om effectief te delegeren

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