CHAA Practice Questions and Answers 100% Accurate.(SCORED A)

Under Title III of the Americans with Disabilities Act, hospitals are required to: - ANSWER-Provide resources to eliminate barriers in communication. What is NOT important when initiating a patient satisfaction survey? - ANSWER-What data measures are needed to care for a patient What is not a purpose of any quality improvement program? - ANSWER-Blame someone for the mistake Which of the following is not a patient satisfaction survey: - ANSWER-CMS Survey Communication is: - ANSWER-Exchanging information with the patient Which is not a KPI in Patient Access? - ANSWER-CLABSI rate HEAT stands for: - ANSWER-Hear them out, empathize with the customer, apologize, take responsibility for actions All of the following are ways we communicate, except: [Body Language, Eating, Talking, Facial Expressions] - ANSWER-Eating What are the three steps to communication? - ANSWER-Encoding, Transmission, Decoding