Komal Hassan
Unit 5: Meeting Individual Care and Support Needs
C.P4: Explain the strategies and communication techniques used with individuals'
different needs to overcome different challenges
In care settings, effective communication promotes the development of positive working
relationships between carers and those receiving care. Healthcare professionals use their
communication skills to preserve patients' privacy, offer emotional support to patients, and
train new employees how to deliver care. Because it has an impact on the standard of care
patients get, communication in the health and social care sectors must be of the best
quality (theaccessgroup.com). In healthcare, the results of inadequate communication can
have very serious repercussions. Failures in communication can have a negative impact on
patient outcomes in healthcare. Misdiagnoses and other medical errors brought on by poor
communication can easily result in preventable health consequences (hipaajournal.com).
Verbal communication is the most typical type of communication and it involves speaking.
For instance, care providers must be able to communicate vocally in order to reply to
inquiries, learn about patients' wants and issues, and elicit all the information they require
from service users despite potential hurdles (theaccessgroup.com).
Non-Verbal communication includes communication like body language, facial
expressions, and gestures. The service user could occasionally have trouble speaking. It is
crucial for their therapy to ensure that they comprehend their needs without the necessity
for verbal communication (theaccessgroup.com).
Alternative communication: professionals should employ alternate techniques of
communication, such as reading directly to persons who are deaf or have learning
disabilities, large print, transcripts in text or information presented in audio or video
Instead of spoken word, British sign language or braille.
New technologies are used to aid people with electronics who have difficulty
communicating. These electronics such as: Braille software, speech recognition software,
voice activated software, hearing aids, test relay services or a loop system can help
professionals and the service user to have better communication.
C.P4: Explain the strategies and communication techniques used with individuals'
different needs to overcome different challenges.
C.M4: Assess the strategies and communication techniques used to overcome different
challenges faced by individuals with different care and support needs
1
Unit 5: Meeting Individual Care and Support Needs
C.P4: Explain the strategies and communication techniques used with individuals'
different needs to overcome different challenges
In care settings, effective communication promotes the development of positive working
relationships between carers and those receiving care. Healthcare professionals use their
communication skills to preserve patients' privacy, offer emotional support to patients, and
train new employees how to deliver care. Because it has an impact on the standard of care
patients get, communication in the health and social care sectors must be of the best
quality (theaccessgroup.com). In healthcare, the results of inadequate communication can
have very serious repercussions. Failures in communication can have a negative impact on
patient outcomes in healthcare. Misdiagnoses and other medical errors brought on by poor
communication can easily result in preventable health consequences (hipaajournal.com).
Verbal communication is the most typical type of communication and it involves speaking.
For instance, care providers must be able to communicate vocally in order to reply to
inquiries, learn about patients' wants and issues, and elicit all the information they require
from service users despite potential hurdles (theaccessgroup.com).
Non-Verbal communication includes communication like body language, facial
expressions, and gestures. The service user could occasionally have trouble speaking. It is
crucial for their therapy to ensure that they comprehend their needs without the necessity
for verbal communication (theaccessgroup.com).
Alternative communication: professionals should employ alternate techniques of
communication, such as reading directly to persons who are deaf or have learning
disabilities, large print, transcripts in text or information presented in audio or video
Instead of spoken word, British sign language or braille.
New technologies are used to aid people with electronics who have difficulty
communicating. These electronics such as: Braille software, speech recognition software,
voice activated software, hearing aids, test relay services or a loop system can help
professionals and the service user to have better communication.
C.P4: Explain the strategies and communication techniques used with individuals'
different needs to overcome different challenges.
C.M4: Assess the strategies and communication techniques used to overcome different
challenges faced by individuals with different care and support needs
1
