WGU C208 exam 2023(solved)

Leadership The process by which one person influences the thoughts, attitudes, and behaviors of others Organizational Change The act of making an organization something different from what it is or from what it would be if left alone. Change Management The process of managing change in an organization Creativity The generation of new ideas by individuals and teams. Innovation The process by which an organization generates new ideas and converts them into new products, business practices and strategies that create shareholder value. Organizational Culture The set of key values, beliefs, understanding and norms of an organization. Cultural Norms A culture's expectations of its members' behavior in any given situation Subculture A group who shares value systems based on common life experiences Organizational behavior The study of how people, individuals, and groups act in organizations and how organizations can be made more effective Organizational Culture Assessment Model A model that categorizes an organization as having one of four types of cultures: Clan, Adhocracy, Market, or Hierarchy Cultural Web Model An organizational culture model that reviews six cultural elements: stories, rituals and routines, symbols, organizational structure, control systems, and power structure. Bridges' Transitional Model A change process model with three stages: Ending, Losing, and Letting go; The Neutral Zone; and New Beginning Change Curve Model A change process model that explores how individuals manage personal change First, Second, and Third Order Change Model A change process model that explores different orders of change: 1. Conformative, 2. Reformative, 3. Transformative Workforce diversity The similarities and differences among an organization's employees in terms of age, gender, ethnic background, physical abilities and disabilities, race, and sexual orientation Sustainability Economic production and consumption that meet current needs and wants while also preserving and enhancing, for the long term, environmental capital and societal well-being Sustainable management The management of a firm so that it generates profits for its owners, protects the environment, and improves the lives of the people with whom it interacts. change leader one who initiates a change process change agent one who causes the change to begin in a person or an organization change manager person who has the day-to-day responsibilities of implementing and overseeing the change effort change model a person who exemplifies the change effort Level Three Change any change that modifies the basic values and assumptions of an individual or organization schema an organized pattern of thought or behavior Anticipatory change planned change; leader's role: futuristic, innovative, and strategic in how they look at the world around them in an effort to seize opportunities. Reactive change forced upon an organization because a threat or problem has already occurred; Leader's role: Pressured to solve the problem, could be from poor planning or a lack of attention given to the signs around them.