SHRM-CP Exam Prep HR Competencies Exam Correct 100%

Emergent Theory - Answer Leaders are not appointed but emerge from the group, which chooses the leader based on interactions. Path-Goal Theory - Answer Emphasizes leaders tole in coaching and developing followers competencies. leaders perform behaviors needed to help employee stay on track toward their goals. Involves addressing different employee needs. Fiedler's Contingency Theory - Answer Leaders change the situation to make it more favorable and likely to produce good outcomes. Unfavorable situations must be changed to improve group effectiveness. Situational Theories - Answer Leaders can flex their behaviors to meet the needs of unique situations, employing both task (using directive behaviors) and relationship (using supportive behaviors) with employees. Hersey and Blanchard's situational theory - Answer Leaders adapt their behaviors to meet evolving needs of team members. Behaviors involve tasks and relationships. Telling, Selling, Participating, & Delegating. "Bureaucratic Blackbelt - Answer Knows organization system well and how to make things happen. They know the decision-making processes and requirements. They can educate leaders about how to gather support for an idea and avoid mistakes that damage their credibility. "Tugboat Pilots" - Answer Have good political instincts. Have a deep history with the organization and can predict reactions. They can point out potential allies with related interests. "Benevolent Bureaucrats" - Answer Willing to partner but have their own agendas. HR leader must assess the impact of these other agendas- can't compromise HR's goals. "Wind Surfer" - Answer Willing to partner with the leader but only to share in any success. They add little value to the initiative and the process of gaining support. They simply want to attach themselves to it. May be necessary to work w/ them to satisfy a more valuable ally. emotional intelligence - Answer the ability to perceive, understand, manage, and use emotions. social intelligence - Answer ability to understand and navigate social situations and create connections or rapport with others. Trait Theory - Answer a leadership theory that holds that effective leaders possess a similar set of traits or characteristics. May discourage leader development by implying that the ability to lead can't be taught. Behavioral Theories - Answer Leaders influence group members through certain behaviors. Blake-Mouton Theory of Leadership - Answer Leaders manage tasks and employees. Five types of managers- Country Club Manager (low task/high relationship). Improvised Manager (low task/low relationship) Authoritarian Manager (High taks/low relationship) Middle-of-the-Road Manager (Mid-point on task and relationship) Team Leaders (High task/High relationship) Expectant theory - Answer a motivation theory that states effort increases in relation to one's confidence that the behavior will result in a positive outcome and reward. Vroom - Answer Motivation theory that states level of effort depends on: Expectancy (with reasonable effort the employee can succeed) Instrumentality (Success will result in a reward) Valence (The reward is meaningful to the employee) Attribution Theory - Answer Motivation theory that states the way a person interprets the causes for past success or failure is related to the present level of motivation. Heider/Weiner's Attribution Theory - Answer Success or failure can be attributed to internal factors (skills, diligence) or external factors (available resources, market events). Internal factors maybe under employee's control, but external factors usually are not. A rack record of success can create empowered and resilient employees, while track record of failures can lead to "learned helplessness". leaders can create opportunities for success for less experienced employees by providing resources, coaching, and guidance. Goal Setting Theory - Answer the theory that people will be motivated to the extent to which they accept specific, challenging goals and receive feedback that indicates their progress toward goal achievement. Theory X - Answer Motivation is seen as irrelevant. Theory X leaders micromanage and coerce team bc they believe people do not like to wrk and must be strictly controlled and forced to work. Theory Y - Answer Motivation theory believes that employees dislike rigid controls and inherently want to accomplish something. Leaders apply a participative style that empowers employees. Needs Theory - Answer A theory based on the idea that employees will be satisfied with jobs that satisfy certain needs Maslow's Hierarchy of Needs - Answer Five basic needs must be met in ascending order: 1. Physiological 2. Safety & Security 3. Belonging & Love 4. Esteem 5. Self-Actualization (need to fill one's potential) Herzberg's Two-Factor Theory - Answer Behavior is driven by intrinsic factors and extrinsic factors. Intrinsic Factors:challenging work, meaningful impact of work, recognition. Extrinsic Factors: Job security, pay, and conditions. McClelland's Theory of Needs - Answer a theory that states achievement, power, and affiliation are three important needs that help explain motivation. Self-Determination Theory - Answer Individuals are motivated by innate needs such as competence and relatedness but also the need for autonomy, and purpose. Goleman's leadership styles - Answer coercive, authoritative, affiliative, democratic, pacesetting, coaching coercive power - Answer power created when leader has the power to punish those who do not follow. Likely to get immediate results, but damages team members motivation and self-direction over time. legitimate power - Answer the power a person receives as a result of his or her position in the formal hierarchy of an organization reward power - Answer power that comes from the ability to provide rewards or favors expert power - Answer power that is based on the special knowledge, skills, and expertise that a leader possesses referent power - Answer power deriving from one's personal attraction (personality). Authoritative Leadership - Answer Leader proposes a bold vision or solution and invites the team to join the challenge. coercive leadership - Answer Leader imposes a vision or solution on the the team and demands that the team follow this directive. democratic leadership - Answer Leader invites the followers to collaborate and commits to acting by consensus. Affiliative Leadership - Answer Leader creates strong relationships with and inside the team, encouraging feedback. The team members are motivated by loyalty. Pacesetting Leadership - Answer Leader sets model for high performance standards and challenges followers to meet these expectations. Coaching Leadership - Answer The leader focuses on developing team members' skills, believing that success comes from aligning the organization's goals with employees' personal and professional goals. Motivation - Answer Factors that initiate, direct, and sustain human behavior over time. Transparency - Answer Extent to which an organization's agreements, dealings, information, practices, and transactions are open to disclosure and review by relevant persons.