CHAA TEST QUESTIONS AND ANSWERS 100% CORRECT(RATED A+)

Under tittle III of the Americans with disabilities act, hospitals are required to: - ANSWER-Provide resources to eliminate barriers in communication What is NOT important when initiating a patient satisfaction survey? - ANSWER-What data measures are needed to care for the patient Which is not a purpose of any quality improvement program? - ANSWER-Blame someone for the mistake Which of the following is not a patient satisfaction survey : - ANSWER-CMS survey Communication is: - ANSWER-exchange of information Which is not KPI in Patient Access? - ANSWER-CLABSI HEAT stands for: - ANSWER-Hear Empathize Apologize Take responsibility for actions. All of the following are ways we communicate, except: - ANSWER-Eating What are the three steps to communication? - ANSWER-Encoding