Service Now CSA Exam QUESTIONS AND ANSWERS| GRADED A 2023 UPDATE

Service Now CSA Exam QUESTIONS AND ANSWERS| GRADED A 2023 UPDATE Service Now CSA Exam QUESTIONS AND ANSWERS| GRADED A 2023 UPDATE (T/F) ACL evaluates condition/script and roles Correct Answer: True If prefix of incident needs to be changed, where should you refer? Correct Answer: Number Maintenance Table Which of the following is possible via an inbound action? A) Schedule a job B) Sends an email notificaiton C) Modifying existing records D) All of the above Correct Answer: B) Sends an email notificaiton _________ Is an Elevated Privileges. Correct Answer: Session As an end user, which modules of service catalog do you see? A) My requests B) Requested Items C) My approvals D) None Correct Answer: A & B) My Requests & Requested Items Which setting allows the user to view knowledge articles without logging in? A) ESS Role B) Public Setting C) View All Setting D) View all Role Correct Answer: A) ESS Role ACL is part of which security? A) Physical Security B) Compliance Security C) Contextual Security D) None of the above Correct Answer: Contextual Security Jelly scripting is used in which of the following? A) UI Macros B) Content Management System C) UI Policies Correct Answer: A & B) UI Macros & Content Management System What are the variables that you can add when you create a catalog item? A) Slush bucket, Multiple choice B) Additional category, Single line text C) Multi-line text, Choice list, Checkbox D) Multiple choice, Multi-line text, Choice list, Checkbox Correct Answer: D) Multiple choice, Multi-line text, Choice list, Checkbox What are the workflow stages? A) Waiting for approval B) Fulfillment C) Delivery D) Completed Correct Answer: A, B, C, & D) Waiting for approval, Fulfillment, Delivery, & Completed Tables and Fields can be viewed and manipulated where? A) Record List B) Form C) Tables and Columns D) All of the above Correct Answer: D) All of the above If a request is rejected what happens? A) Notification is sent and sets the status to cancelled B) Notification is sent and sets the status to Not Approved Correct Answer: A) Notification is sent and sets the status to cancelled Contextual Security-Question on hierarchy A) Generic to all B) Generic to specific Correct Answer: B) Generic to specific How do you change the color of the instance? A) Using Navigation Menu under Content Management B) Using Navigation Menu under Application C) Under Content Management, Instance color marking D) None of the above Correct Answer: A) Using Navigation Menu under Content Management Where can we use 'variable_pool'? A) Workflow Activities B) UI Policies C) UI Scripts Correct Answer: A) Workflow Activities (T/F) Coalescing on a field (or set of fields) means the field will be used as a regular/general key Correct Answer: False Filters are defined with the following attributes in ServiceNow A) Field name, Operator, and Values B) Field name, Variables, and Values C) Variables, Operator, and Values D) Operands, Operator, and Values Correct Answer: A) Field name, operator, and values Kb articles are referred in which modules? A) Service Catalog B) News C) Incident D) Request Correct Answer: B) News Schedule Jobs can be captured in Update Sets A) True B) False C) We can migrate that only through export and import xml D) Both 'b' and 'c' Correct Answer: A) True Purpose of order guide - An order guide gives customers an easy way to order multiple related items as a single request, it uses: I. A single initial screen, where the customer fills in some initial information. II. A set of selected catalog items based on conditions derived from the initial information. A) Only I B) Only II C) Both I and II D) Neither I nor II Correct Answer: C) Both I and II If a notification has a template attached and the subject is filled out on the notification, then on the email getting fired, what will happen? A) Subject from the template will be used B) Subject from the notification will be used C) Subject field will be left blank D) None of the above Correct Answer: B) Subject from the notification will be used What do you mean by SaaS? A) Software as a Solution B) Software as a Service C) Software as a Security D) None Correct Answer: B) Software as a Service SLAs include actions that can be triggered when during the lifecycle? A) User defined time B) Anytime Correct Answer: B) Anytime CI is: A) Tangible B) Intangible C) Both D) None Correct Answer: C) Both (T/F) Coalescing on a field (or set of fields) means the field will be used as a unique key. Correct Answer: True SLA, OLA and UC are configured in which module? A) SLM B) Gauge C) SOW D) Request Correct Answer: A) SLM Which of the following is not a valid field type (for Incident table)? A) Currency B) Long String C) Suggestion Correct Answer: B) Long String (T/F) Moving an entry from Selected to Available slush bucket removes it from the form Correct Answer: True What does ("Hello World") do? A) It will write to the text log on the file system but not to the sys_log table in the database. B) It will print 'Hello World' at the form header. C) It will print 'Hello World' in the banner part. Correct Answer: A) It will write to the text log on the file system but not to the sys_log table in the database. What are the workflow activities? A) Approvals B) Conditions C) Notifications D) Task E) Timers F) Utilities Correct Answer: A,B,C,D,E, & F) Approvals, conditions, notifications, tasks, timers, & utilities Data inconsistency correction is done from automated? i. Plugin ii. Configurations iii. Workflow A) I only B) I & III C) II & III D) III only Correct Answer: A) I only Which of the following is possible via an inbound action? A) Schedule a job B) Sends an email notification C) Modifying existing records D) All of the above Correct Answer: B) Sends an email notification When you customize a homepage, SNC makes a copy of it and ________ A) Adds the prefix 'My' to the homepage name B) Save as 'Favorite' in ServiceNow Correct Answer: A) Adds the prefix 'My' to the homepage name Which of the following gets automatically captured in an update set? A) Tables, Schedules, Forms B) Tables, Forms, Data C) Tables, Forms, Homepages, D) Tables, Forms, Views Correct Answer: B) Tables, Forms, Data If a split is added in a form, how many columns get created in the database? Correct Answer: 2 ____________ is a tool that will auto populate the CMDB about your windows computer. Correct Answer: Help the Helpdesk Does ESS have a role? Correct Answer: No How do you confirm an instance upgrade? A) System Logs->events->ded, use this event to trigger the System Upgraded notification B) System Logs->events->system, use this event to trigger the System Upgraded notification Correct Answer: A) System Logs->events->ded, use this event to trigger the System Upgraded notification Script Include is a: A) Server Side Script B) Reusable Code C) Client's end script D) None of the above Correct Answer: A & B) Server side script & Reusable code In which table is user to group mapping is stored? A) sys_user B) sys_gr_user C) sys_grp D) sys_user_grmember Correct Answer: D) sys_user_grmember Which one of these applications is available to all users? A) Change B) Incident C) Facilities D) Self-Service Correct Answer: D) Self-Service Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual user? A) My Teams Work B) My Groups Work C) My Groups Tasks D) My Teams Tasks Correct Answer: B) My Groups Work Which one of the following is a definition for transform maps in ServiceNow? A) A map that is used to store the history of the incident records B) A map used to add data to encrypted fields C) A map used to trigger Business Rules before the data is queued in the outbound Web Service D) A map to determine relationships between fields displaying in an Import Set to fields in an existing table Correct Answer: D) A map to determine relationships between fields displaying in an Import Set to fields in an existing table Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow? A) Order Guides B) Request Types C) Variable Types D) Related Lists Correct Answer: C) Variable Types What is the language used for scripting in ServiceNow? A) Java B) AngularJS C) JavaScript D) Jelly Correct Answer: C) JavaScript Which of the following is the primary way to interact with the applications and data in a ServiceNow instance? A) Service Portal B) Workspace C) Now Platform UI D) Now Mobile Correct Answer: C) Now Platform UI A role is a: A) Set of users delegated to perform different tasks B) Collection of tasks C) Set of members to a subscription D) Collection of permissions E) Set of users who share a common purpose F) Individual to whom you have granted access to your ServiceNow instance Correct Answer: D) Collection of permissions A group is a: A) Set of users who share a common purpose B) Collection of permissions C) Collection of tasks D) Individual to whom you have granted access to your ServiceNow instance E) Set of members to a subscription F) Set of users delegated to perform different tasks Correct Answer: A) Set of users who share a common purpose The Now Platform is an example of which cloud computing model? A) Software-as-a-Service (SaaS) B) Platform-as-a-Service (PaaS) C) Application Platform-as-a-Service (aPaas) D) Infrastructure-as-a-Service (IaaS) Correct Answer: C) Application Platform-as-a-Service (aPaas) Which of the following workflow types does the Now Platform provide? A) Employee B) Customer C) End user D) Information Technology (IT) Correct Answer: A, B, & D) Employee, Customer, & Information Technology (IT) What are the three main screen elements of the Now Platform User Interface? Select 3 Answers from the below options. A) Banner frame B) Application frame C) Application Navigator D) Banner content E) Content frame Correct Answer: A, C, & E) Banner frame, Application Navigator, & Content frame Which of the following would be included in the results when entering "service" in the Navigation filter? A) Only applications with a name containing "service" B) All modules and sections within the Service Desk application C) Only applications, sections, and modules with names containing "service" D) Any module with a name containing "services" Correct Answer: B & D) All modules and sections within the Service Desk application, & Any module with a name containing "services" What do you select to personalize the system settings of the Now Platform user interface? A) Magnifying glass B) Question mark C) Gear D) Logo Correct Answer: C) Gear Which of the following are ways to create a favorite? Select 3 Answers from the below options A) Drag the breadcrumbs of a filtered list to the Favorites tab B) Drag an individual record to the Favorites tab C) Select the personalization gear icon D) Select the star of its corresponding section E) Select the star of its corresponding application or module Correct Answer: A, B, & E) Drag the breadcrumbs of a filtered list to the Favorites tab, Drag an individual record to the Favorites tab, & Select the star of its corresponding application or module What is selected to impersonate another user? A) User menu B) Application Navigator C) System settings D) Magnifying glass Correct Answer: A) User menu You need to go back to review a record you just looked at recently. What is one of the quickest ways to navigate back to the same record? A) Expand every application in the All applications tab B) Select the record from the History tab C) Navigate back to its corresponding list D) Impersonate another user Correct Answer: B) Select the record from the history tab Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate in order to update Now Platform user interface branding, including company logo and colors? Select 2 Answers from the below options. A) System Properties > Basic Configuration UI16 B) System Properties > My Company C) Guided Setup > ITSM Guided Setup D) Team Development > Properties Correct Answer: A & C) System Properties > Basic Configuration UI16, & Guided Setup > ITSM Guided Setup Which of the following branding features can be configured? Select 4 Answers from the options below. A) Navigator responses B) Banner image, text, and colors C) Navigator position D) Navigator background and text colors E) Browser tab title F) System date/time formatting Correct Answer: B, D, E, & F) Banner image, text, and colors, Navigator background and text colors, Browser tab title, & System date/time formatting What are some of the benefits often recognized by branding your instance? Select 3 Answers from the below options. A) Reduce service desk calls B) Accelerate adoption rates C) Create a shared identity D) Gain user trust E) Share comprehensive assignment rules Correct Answer: B, C, & D) Accelerate adoption rates, Create shared identity, & Gain user trust Lists provide context menus at three different levels. What are the names of those context menus? Select 3 Answers from the below options. A) List filter context menu B) List title menu C) List fields context menu D) List description menu E) List column context menu Correct Answer: B, C, and E) List title menu, List fields context menu & List column context menu A filter is a set of conditions applied to a table to help you find and work with a subset of data. In the Now Platform, filter conditions are also referred to as: A) Column Headings B) Field Values C) Breadcrumbs D) Title Bars Correct Answer: C) Breadcrumbs Which menu can users access to display actions that involve creating quick reports, configuring lists, and exporting data? A) Column Context Menu B) Record Context Menu C) Value Context Menu D) List Context Menu Correct Answer: A) Column Context Menu Which search feature can be used to help narrow down search results in ServiceNow? A) Context Finder B) Wildcard Characters C) Platform Locator D) Containers Correct Answer: B) Wildcard Characters A column in a list represents what in the ServiceNow instance? A) A record B) A field C) A filter D) A list Correct Answer: B) A field Which menu provides options related to viewing, configuring, creating favorites, and saving form data? A) Form Context Menu B) Form Layout Menu C) Form Personalization Menu D) Form Column Menu Correct Answer: A) Form Context Menu What allows users to see a time stamped history of all actions taken within a record? A) Form History B) Activity Stream C) Favorites D) Form Activity Correct Answer: B) Activity Stream Which field type displays records from another table? A) Reference B) Choice C) String D) Attachments Correct Answer: A) Reference When using Form Designer, icons presented on each field include which of the following. Select 3 Answers from the below options. A) Edit icon B) Reference icon C) Field icon D) Remove icon E) Handle icon Correct Answer: A, D, & E) Edit, Remove, & Handle icon A field can be added to a table and form by accessing which part of the Form Designer interface? A) Form Settings B) Field Navigator C) Form Views D) Field Formatter Correct Answer: B) Field Navigator Different form templates can be applied to a form by accessing the: A) Template creator B) Template editor C) Toggle template views D) Template bar Correct Answer: D) Template bar Which of the following is a best practice when configuring Assignment Rules or Predictive Intelligence? Select 4 Answers from the below options. A) Setting an Assignment group and User based on Category and Subcategory B) Setting a User based on Category and Subcategory C) Setting an Assignment group and User based on the Short description D) Setting an Assignment group based on Category and Subcategory E) Setting an Assignment group based solely on Subcategory (Category = None) Correct Answer: A, B, C, & D) Setting an Assignment group and User based on Category and Subcategory, Setting a User based on Category and Subcategory, Setting an Assignment group and User based on the Short description, & Setting an Assignment group based on Category and Subcategory Which of the following are ways to collaborate with team members on Tasks? Select 4 Answers from the below options. A) User presence B) Additional comments C) Activity stream D) Connect chat E) Comments Correct Answer: A, C, D, E) User presence, Activity stream, Connect chat, & Comments Which tab contains the Activity Stream for a task? A) Conflicts B) Notes C) Related Records D) Resolution Information Correct Answer: B) Notes Which of the following best describes Tasks? Select 3 Answers from the below options. A) Tasks lead to quicker resolution times B) Tasks can only be performed once C) Tasks are repeatable process D) Tasks minimize the possibility of human error Correct Answer: A, C, & D) Tasks lead to quicker resolution times, Tasks are repeatable process, & Tasks minimize the possibility of human error To see the notifications that are currently defined on the Now Platform, you can navigate to: A) System > Email > Notifications B) System Definitions > Notifications C) System Notification > Definitions D) Notifications > Email > System Notifications Correct Answer: A) System > Email > Notifications When configuring an email notification, where can you choose field values from the record to include within the message? A) Select field pane B) Select variables C) Variables context menu D) Platform variables Correct Answer: B) Select variables Which three tabs are used to configure an email notification? A) What it will contain B) When to send C) Who will receive D) Which email template E) What the subject is Correct Answer: A, B, & C) What it will contain, When to send, & Who will receive Which feature allows users to manage which notifications they receive about various activities occurring in the platform? A) Now on Now B) Subscriptions C) Platform Chat D) ServiceNow Mobile Correct Answer: B) Subscriptions Where can users set their notification preferences? A) Notification settings B) System settings C) Subscription settings D) Email settings Correct Answer: B) System settings Notifications in the Now Platform occur through which of the following methods? Select 3 Answers from the below options. A) Virtual Agent B) Email C) Meeting Invitation D) SMS E) Workplace Chat Correct Answer: B, C, & D) Email, Meeting Invitation, & SMS Select the report visualization types that can be generated from a list of records. Select 2 Answers from the below options. A) Pie chart B) Bar chart C) Single score D) Line chart Correct Answer: A & B) Pie and Bar chart Which phase of the Report designer lets you chose a color scheme for the report visualization? A) Configure B) Data C) Type D) Style Correct Answer: D) Style Which phase of the Report designer lets you define the Group by attribute? A) Style B) Type C) Configure D) Data Correct Answer: C) Configure Which of the following are valid report sharing options? Select 5 Answers from the below options. A) Add to homepage B) Publish C) Export to PDF D) Add to dashboard E) Clone F) Schedule G) Share Correct Answer: B, C, D, F, & G) Publish, Export to PDF, Add to dashboard, Schedule, & Share What is the recommended way to share a report? A) Download as PDF B) Email an attachment C) Share the report D) Publish to an instance URL Correct Answer: C) Share the report By default, a report is shared with: A) All users and groups B) All roles C) Only groups that the report creator belongs to D) The report creator only Correct Answer: D) The report creator only Which of the following are ways an end user can leave feedback about an article? Select 3 Answers from the below options. A) Leave a comment on the article B) Give a 1-5 star rating C) Fill out an article quality index checklist D) Mark an article as helpful or not helpful E) Fill out the knowledge quantity survey Correct Answer: A, B, & D) Leave a comment on the article, Give a 1-5 star rating, & Mark an article as helpful or not helpful Which feature allows end users to post questions and answer other user questions? A) Neighborhoods B) Social FAQ C) Social Q&A D) Ask ServiceNow Correct Answer: C) Social Q&A What item in the Knowledge Management Service Portal displays articles that have the highest percentage of users marking them helpful? A) Featured B) Most Helpful C) Most Useful D) Most Viewed Correct Answer: C) Most Useful What is the best way to share a knowledge article with another user? A) A permalink B) Sharing the keywords C) Taking a screenshot D) Copying and pasting the text Correct Answer: A) A permalink Which of the following are possible methods of populating a knowledge base with knowledge articles? Select 3 Answers from the below options. A) Integrating with a WebDev compliant source B) Via e-mail to a defined knowledge e-mail address C) Creating articles directly in the ServiceNow platform D) Importing Microsoft Word files Correct Answer: A, C, & D) Integrating with a WebDev compliant source, Creating articles directly in the ServiceNow platform, & Importing Microsoft Word files If the end user wants to report an Incident, where do they navigate on the service portal? A) In the Infrastructure Services Category in the Service Catalog B) In the Software Category in the Service Catalog C) In the Quick Links Category in the Service Catalog D) In the Can We Help You? Category in the Service Catalog Correct Answer: D) In the Can We Help You? Category in the Service Catalog What are two options to define the fulfillment process for a service catalog item? A) Plan B) Flow C) Roadmap D) Workflow Correct Answer: B & D) Flow, & Workflow When using the service Portal, how do end users typically access the service catalog? A) Under System Status B) Under Request Something C) In the Knowledge Base D) In the Community Correct Answer: B) Under Request Something Which of the following aspects of the service catalog application can a user with only the Catalog Administrator role manage? Select 3 Answers from the below options. A) Catalog Items B) Scripting functions C) Catalogs D) Categories E) Business Rules Correct Answer: A, C, & D) Catalog items, Catalogs, & Categories Where does the System Administrator navigate to edit a catalog item? A) Maintain Items B) Create Incident C) Service Portal D) Service Catalogs Correct Answer: A) Maintain Items From the end user's perspective, how are the products and services in the Service Catalog organized? A) Tickets and Requests B) Tasks and Subtasks C) Incidents and Problems D) Categories and Subcategories Correct Answer: D) Categories and Subcategories1 Which of the followoing are Flow Designer triggers? Select 3 Answers from the below options. A) Application-based B) Record-based C) Schedule-based D) Role-based Correct Answer: A, B, & C) Application-based, Record-based, & Schedule-based Which of the following are true regarding Flow Designer actions? Select 3 Answers from the below options. A) Define when the flow is performed B) Represent reusable operations for use across multiple flows C) Can be contained in a spoke D) Require script to develop E) Provide the ability to build your own custom actions Correct Answer: B, C, & E) Represent reusable operations for use across multiple flows, Can be contained in a spoke, & Provide the ability to build your own custom actions Which of the following are true regarding Flow Designer? Select 3 Answers from the below options. A) Provides automation tools B) Requires scripting experience C) Integrates with third party systems D) Saves time Correct Answer: A, C, & E) Provides automation tools, Integrates with third party systems, & Saves time Virtual Agent offers a personalized customer experience by automating typical Tier 1 support tasks, including which of the following? Select 3 Answers from the below options. A) Translating languages B) Answering FAQs C) Performing diagnostics D) Providing how-to information Correct Answer: B, C, & D) Answering FAQs, Performing diagnostics, Providing how-to information The purpose of Virtual Agent is to help users do which of the following? Select 3 Answers from the below options. A) Perform common work tasks B) Update financial records C) Obtain information D) Make decisions Correct Answer: A, C, & D) Perform common work tasks, Obtain information, & Make decisions Which modules can you use to create a new table? Select 2 Answers from the below options. A) Import Tables B) Tables & Columns C) Tables D) Create New Correct Answer: B & C) Tables & Columns, & Tables What is created by default when you create a new table? Select 2 Answers from the below options. A) Application Menu with the same name as the table Label (e.g. Infinity) B) Dashboard to manage the table's activity C) Module with the plural of the table Label (e.g. Infinities) D) A table specific admin role Correct Answer: A & C) Application Menu with the same name as the table Label (e.g. Infinity), & Module with the plural of the table Label (e.g. Infinities) Which elevated role is required to modify access control rules? A) acl_admin B) admin C) security_admin Correct Answer: C) security_admin What types of permissions can be configured in an access control rule? Select 3 Answers from the below options. A) Users B) Roles C) Script that sets the 'answer' variable to true or false D) Groups E) Conditions Correct Answer: B, C, & E) Roles, Script that sets the 'answer' variable to true or false, & Conditions In what order are access controls evaluated? A) First at the Field-level (most specific to most general), then at the Table-level (most specific to most general) B) First at the Table-level (most specific to most general), then at the Field-level (most specific to most general) Correct Answer: B) First at the Table-level (most specific to most general), then at the Field-level (most specific to most general) Which tool is used to determine relationships between fields in an import set and an existing table? A) Import Set B) Coalesce C) Transform Map D) Target Table Correct Answer: C) Transform Map Which option allows you to update existing Target Table records when importing data from an import set? A) Transform B) Mandatory C) Coalesce D) Unique Correct Answer: C) Coalesce What is a CI? Select 3 Answers from the below options. A) Tangible (e.g. hardware, software, servers) entities B) Intangible (e.g. business services, email) entities C) Configuration Management Database D) Configuration Item E) configuration_admin role Correct Answer: A, B, & D) Tangible (e.g. hardware, software, servers) entities, Intangible (e.g. business services, email) entities, & Configuration Item What are the three key tables in the CMDB? Select 3 Answers from the below options. A) CMDB Properties [cmbd_properties] B) Base Configuration [cmdb] C)Configuration Item [cmdb_ci] D) CI Relationship [cmdb_rel_ci] E) CMDB Baseline [cmdb_baseline] Correct Answer: B, C, & D) Base Configuration [cmdb], Configuration Item [cmdb_ci], & CI Relationship [cmdb_rel_ci] What represents multiple related request items grouped together as one request? A) Catalog Item B) Variable Set C) Order Guide D) Record Producer Correct Answer: C) Order Guide What is created when an order is placed for a catalog item? Select 3 Answers from the below options. A) A Variable B) One or more Service Catalog Task (SCTASK) records C) A Request (REQ) record D) A Request Item (RITM) record E) A Variable Set Correct Answer: B, C, & D) One or more Service Catalog Task (SCTASK) records, A Request (REQ) record, & A Request Item (RITM) record Which of the following run scripts client-side? Select 2 Answers from the below options. A) Business Rule B) Script Include C) UI Policy D) Client Script Correct Answer: C & D) UI Policy, & Client Script Which script runs when a record is displayed, inserted, updated, deleted, or when a table is queried? A) Business Rule B) Client Script C) UI Policy Correct Answer: Business Rule What do you configure to instruct fields how to behave on a form when a UI policy is triggered? A) UI Actions B) Client Script C) Data Policy D) UI Policy Action Correct Answer: D) UI Policy Action What attributes of a field can a UI policy action change on a form? Select 3 Answers from the below options. A) Visible/hidden B) Mandatory C) Prevent cell editing D) Read-only E) Change color Correct Answer: A, B, & D) Visible/hidden, Mandatory, & Read-only What is an update set? A) A server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried. B) Group of one or more changes that can be moved from one instance to another all together C) A series of tables and fields that store information about the Configuration Items (CIs) owned by your organization D) One method of security that restricts access to data by requiring users to pass a set of requirements before they can interact with it Correct Answer: B) Group of one or more changes that can be moved from one instance to another all together What are the steps for applying an update set to an instance? Select 3 Answers from the below options. A) Copy B) Retrieve C) Preview D) Delete E) Commit Correct Answer: B, C, & E) Retrieve, Preview, & Commit What types of records are not captured in an update set by default? Select 2 Answers from the below options. A) Data records B) Dashboards C) Business Rules D) Access Control rules E) Homepages Correct Answer: A & E) Data records & Homepages Which ServiceNow product provides the ability to quickly integrate with 3rd party applications without scripting? A) IntegrationHub B) Visual Task Board C) Flow Designer D) Service Portal Correct Answer: A) IntegrationHub What ServiceNow feature can be used to begin the creation of an application? A) Guided Application Creator B) Configuration Management Database (CMDB) C) IntegrationHub D) System Dictionary Correct Answer: A) Guided Application Creator What protects applications by identifying and restricting access to available files and data? A) Access Control B) The admin Role C) Scope D) Delegated Development Correct Answer: C) Scope What is granted to non-administrators in order for them to be able to develop applications? A) The itil Role B) Delegated Development C) Access Control E) The developer Role Correct Answer: B) Delegated Development In order to be used, an event record must be... A) Cataloged B) Registered C) Published D) Certified Correct Answer: B) Registered What are events? A) A server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried. B) Log records indicating something notable has occurred in the system C) A real-time messaging tool that enables users to chat with individuals and groups D) Notifications that are sent to users when something occurs that concerns them Correct Answer: B) Log records indicating something notable has occurred in the system From the User menu, which actions can a user select? Select 3 Answers from the below options. A) Impersonate Users B) Elevate Roles C) Order from the Service Catalog D) Log Out of ServiceNow E) Approve Records F) Send Notificaitons Correct Answer: B, D, & E) Elevate Roles, Log out of ServiceNow, & Approve Records ____________ receives notification, meeting invites on behalf of another user. Correct Answer: Delegate DB name for custom table? A) u_tbl B) a_table C) u_table D) a_tbl Correct Answer: A) u_tbl What is the one pause condition for incident SLA? Correct Answer: Awaiting <something> How to change Homepage Color? A) CSS B) Self Service > My Profile Correct Answer: A) CSS (T/F) update_synch attribute identifies that it should be captured in Update sets Correct Answer: True (T/F) Workflow versions captured in wf_workflow_version. Correct Answer: True What does "Installation Exits" represent? A) It contains details for how user will be redirected once he is logged out from the instance B) It contains details regarding the welcome page once instance is moved into production stage C) It contains details how to kill all the processing running on the instance D) None of the above. Correct Answer: A) It contains details for how user will be redirected once he is logged out from the instance If the page loading time of a "Home Page" needs to be improved what action(s) should be done? A) Reduce the number of gauges in the Home Page B) Modify the layout of the Home Page with less number of columns C) Add more performance widgets on to Home Page D) None of the above Correct Answer: A) Reduce the number of gauges in the Home Page What are the fields that cannot be edited from List Editor? A) glide_time B) html C) Array fields D) All of the above Correct Answer: D) All of the above If the system administrator wants to modify the homepage, which of the following links on the page indicates that this can be done: A) Add Context B) Change Layout C) Make Gauge D) All of the above Correct Answer: B) Change Layout In which of the following requirements we cannot write 'Scheduled Jobs'? A) To update the old records B) To check the conditions every day at a specific time C) For form validation at client side every day. D) To send an email notification on demand of user wish. Correct Answer: C) For form validation at client side every day. (T/F) ESS can access My Items, My requests, KB Correct Answer: True