CSA Service Now Questions & Answers Test 2024

CSA Service Now Questions & Answers Test 2024 __ _ contains information about data type, character limit, default value, dependency, and other attributes of a field. a) System Definition b) Variables c) Task Table d) System Dictionary - D. System Dictionary __ is a specific type of catalog item that allows end users to create task based records. a) Service Portal b) Record Producer c) Service Catalog Item d) Create Incident Form - b) Record Producer How are users related to roles or groups? a) No relation b) None c) Many to many relation d) one to many relation - d) one to many relation __ _ determine relationships between fields displaying an import Set to fields in an existing table a) Auto map matching fields b) Import Set c) None d) Transform Map - d) Transform Map Roles control access to features and capabilities in applications and modules a) Groups b) Users c) ACL d) Roles - d) Roles T/F: Base system tables can be deleted True False - False What's the name of text indexing search engine ? a) Zing b) google search c) Global search d) Record Search - a) Zing How do you change the sort sequence of fields or tasks? a) Modify Order Field b) Changing sort Sequence c) Re arrange fields d) Edit Table fields - a) Modify Order Field Multiple choice, single line text and select box are what type of elements in ServiceNow? a) Field Types b) None c) Value Types d) Variable Types - d) Variable Types A __ is a form element used to display information that is not a field in the record a) Views b) Formatter c) Forms d) List View - b) Formatter The manager is going to be out of town and needs to have a supervisor approve while he/she is out of town. What would he/she utilize in ServiceNow? a) Email Notification b) Approval c) None d) Delegate - d) Delegate T/F: The list editor allows users to edit field values directly from a list without navigating to a form. True False - True A condition consists of in Condition Builder a) Field > Value > Operator b) Field > Value c) Field > Operator > Value d) none - c) Field > Operator > Value What is a record? a) a column in a table b) None c) Value in a table d) a row in a table - d) a row in a table Use ____ _ to restrict the data that is selectable for a reference field a) Dictionary Entry b) reference lookup c) Reference Qualifiers d) Relation Qualifier - c) Reference Qualifiers What is a measurement of the set amount of time for task to reach a certain condition? a) Total Elapsed Time b) SLA c) Metrics d) OCA - b) SLA If importing data, how do you avoid importing duplicates? a) sys_id b) Record Number c) None d) Using coalesce field - d) Using coalesce field What is the Cl relationship table? a) cmdb_ci b) None c) cmdb_rel_ci d) cmdb_ci_rel - c) cmdb_rel_ci FREE POINT - FREE POINT (SELECT ALL THAT APPLY) You can find below Components in Workflow welcome screen a) New workflow Button b) Conditions c) Palette Tabs d) List display flters - a, c, d Which feature will help you in testing what different users can do in the system and perform actions for them if needed a) login as an another user b) Impersonate user c) none d) test user profile - b) Impersonate user We use ____ _ in forms to group related fields together. a) |-split-| b) Sections c) Form Layout d) Form designer - b) Sections Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow? a) Related Lists b) Order Guides c) Request Types d) Variable Types - d) Variable Types T/F: You can draw multiple transitions from the same activity condition if the activity executes concurrently True False - True What controls enable administrators to set mandatory and read only states for fields and can be used to enforce data consistence across applications? a) Data Policy b) Business Rule c) Client Scripts d) UI Policy - a) Data Policy Field ACL rules are processed in the following order: a. Match the table and field name. For example, r. b. Match the parent table and field name. For example, r. c. Match any table (*) and field name. For example, *.number. d. Match the table and any field (*). For example, incident.*. e. Match the parent table and any field (*). For example, task.*. f. Match any table (*) and any field (*). For example, *.*. a) a,b,c,d,e,f b) b,e,c d a c) c,b,e,f,a,d - a) a,b,c,d,e,f Use ____ _ to retain timing information for an SLA when a task record changes a) Retroactive start b) Start Condition c) Retroactive pause d) Set start to - a) Retroactive start How to customize instance appearance a) CSS b) UI Properties c) Changing Views d) UI Pages - a) CSS These are report types (SELECT ALL THAT APPLY) a) Spline b) List c) Pareto d) Chart e) All are correct - a, b, c __ is a toolbar on the left side of the screen which provides quick access to features such as bookmarks and flyout windows a) History b) Bookmarks c) The Application navigator d) The Edge - d) The Edge T/F: LDAP will store user passwords True False - False What is a metric? a) Metrics are viewed in ServiceNow by going to Metrics I Definitions b) An example of a metric is that it could measure the effectiveness of the incident resolution process by calculating how long it takes to resolve an incident. c) Measures data over time to show past history d) A metric is used to measure and evaluate the effectiveness of IT Service Management process - d) A metric is used to measure and evaluate the effectiveness of IT Service Management process T/F: UI action on the Task table will be applied to Incident table as well True False - True ACL ( Access Control Rule ) is a part of which security a) Compliance security b) Contextual security c) Physical security d) None - b) Contextual security Below is a custom table in a global application a) a_studentlist b) studentlist_l c) task table d) u_studentlist - d) u_studentlist Users records are found in table a) [User] b) [sys_user] c) [employee_list] d) [sys_id] - b) [sys_user] What is SaaS? a) Software as a Service b) Software as a Solution c) None d) Software as a Security - a) Software as a Service T/F: UI policies dynamically change information on a form and control custom process flows for tasks True False - True Data dictionary tables : a) Contains additional information that defines database elements b) Provides information about data types c) Provides a list of all existing tables, with columns, column attributes, and indexes. d) Provides language translations - a) Contains additional information that defines database elements What is field? a) Field is a value b) A field is a cell in a table c) Field is a variable d) Field is a row in a table - b) A field is a cell in a table T/F: Changes made to a workflow version are not added to the update set until the workflow True False - True What provides a sequence of tasks that help you configure IT Service Management (ITSM) applications on your ServiceNow instance? a) LDAP Integration b) Discovery c) Update Set d) ITSM guided setup - d) ITSM guided setup T/F: Global default update set can be moved from one instance to another True False - False How many Split need to be added in the form to create two columns? a) 1 b) 2 c) 3 d) 4 - a) 1 The _ displays the details of tables and their relationships in a visual manner a) Schema map b) Table Structure c) BSM Map d) Core Table - a) Schema map What is a Service Level agreement? a) Is a record in the SLA [contract_sla] table which defines a set amount of time for a task to reach a certain condition, the tables to access and what type of sla is being evaluated. b) If the SLA task does not reach the condition, the task is marked breach c) SLAS contain actions that can be triggered at different times during the life cycle of the SLA - a) Is a record in the SLA [contract_sla] table which defines a set amount of time for a task to reach a certain condition, the tables to access and what type of sla is being evaluated. __ _ is a group of configuration changes that can be moved from one instance to another a) Import set b) Webservices c) Update Set d) Import XML - c) Update Set A __ is a form element used to display information that is not a field in the record. a) Formatter b) Views c) Related list d) List view - a) Formatter T/F: A variable Set is a modular unit of variables that can be shared between catalog items? True False - True Which one of the below is not stored in history entries in the Navigator History a) Records b) Lists c) UI pages d) Homepages - c) UI pages It is a unique 32 character unique id used to identify a record a) task_id b) coalesce field c) global_id d) sys_id - d) sys_id T/F: You can coalesce on multiple fields? True False - True Select all correct statements related to MID Server a) You can use the MID Server to import data over LDAP b)You can use the MID Server for LDAP authentication c) The MID Server facilitates communication and movement of data between the platform and external applications. data sources, and services. d) Using a MID Server to establish an LDAP connection prevents you from having to expose the LDAP server to external network traffic. e) A MID Server will support SSL connections. - a, c, d This is a Condition builder format a) Variable > Condition > Value b) Field > Operator > Value c) Field > Condition > Value d) None - b) Field > Operator > Value The application we use for real time communication in ServiceNow a) Instant messaging b) Chat rooms c) Chat d) Help Desk - c) Chat Task [task] table is a ____ a) Custom Table b) Extended Table c) Core Table d) Reference Table - c) Core Table T/F: Users can customize the layout for any list view by personalizing a list. True False - True How do you change the sort sequence of fields or tasks? a) Arrange in Alphabetical order b) Modify field types c) Modify the order field d) Variable Set - c) Modify the order field Record ACL rules are processed in the following order a. If a user fails a field ACL rule but passes a table ACL rule. the user is denied access to the field described by the field ACL rule. b. Match the object against field ACL rules c. Match the object against table ACL rules d. If a user fails a table ACL rule. the user is denied access to all fields in the table even if the user previously passed a field ACL rule. a) d, b, a, c b) a, b, c, d c) b, c, d, a d) b, c, a, d - d) b, c, a, d T/F: Insert on the form , Saves the item as a new record and returns to the previously viewed page. True False - True If importing data, how do you avoid from importing duplicates? a) Coalesce field b) Transform Field c) Sys_id d) Unique id - a) Coalesce field What provides a guide for moving data from import Sets? a) Transform Map b) Import Set Table c) Target Table d) Inbound Webservice - a) Transform Map What's the name of text indexing search engine a) URX b) Ripple c) Google search d) Zing - d) Zing Update set can capture changes to workflow if it is __ _ a) Submitted b) Made Active c) Published d) Checkout - c) Published Which of the following is true ? a) Roles never contain another role b) When you add a new role to an existing role for a user, the user inherits the access that is granted by the new role. - b) When you add a new role to an existing role for a user, the user inherits the access that is granted by the new role. Which of the following components can be found in UI Interface a) Content frame b) Application navigator c) The Edge d) Banner frame e) All the Above - e) All the Above Which one of the following is a definition for transform maps in ServiceNow? a) A map that is used to store the history of the incident records b) A map to determine relationships between fields displaying in an Import Set to fields in an existing table c) A map used to trigger Business Rules before the data is queued in the outbound Web Service d) A map used to add data to encrypted fields - b) A map to determine relationships between fields displaying in an Import Set to fields in an existing table What is an order guide? a) When a user orders an item from the catalog, a request is generated b) An order guide prompts user information and uses the rule base to generate options c) Depending on what fields are chosen on the form, the system displays relevant catalog items. d) An order guide provides the ability to order multiple, related items as one request - d) An order guide provides the ability to order multiple, related items as one request Which is the parent table for Incident, Change, Pproblem? a) Custom table b) Core Table c) Task Table d) Base Table - c) Task Table T/F: SeviceNow can update the internal LDAP records True False - False Two service catalog workflows provided by default. a) Task Workflow and Request workflow b) Service catalog request and Service catalog item request c) Service Request and SLA Workflow d) None - b) Service catalog request and Service catalog item request Which one of these applications is available for all users? a) Self-Service b) Change c) Incident d) Facilities - a) Self-Service T/F: ESS users doesn't have any roles True False - True T/F: Only one update set can be the default set for any application scope True False - True __ is a set of users who share a common purpose a) Assignment group b) Group c) Role d) Task group - b) Group T/F: By default all users can read. create. and edit knowledge articles in a knowledge base. True False - True Which of the following is possible via an inbound action a) Scheduling a job b) Modifying existing records c) Send an email notification d) None - c) Send an email notification T/F: You can use a variable set with an order guide. True False - True