Courtney Lowes
Unit 16
P1M1
Human resource management
Internal planning factors How it affects human resource planning of John Lewis
Organisational needs; higher demand for John Lewis would need to consider hiring more staff in the periods where these is a higher demand for their
products and services products and services. This is due to there being a larger amount of customers and their needs when there is a
higher demand in their stores. When this is to happen around times such as Christmas then John Lewis would
need to take on temporary staff to be able to meet the higher amount of demand. They would have to hire more
on the shop floor if the higher demand was in store and if the demand was online then staff would need to be
hired in the technological department.
The demand in certain seasons such as the festive season around Christmas would be of higher demand each year
due to the amount of people that would be shopping for presents and food. John Lewis would manage their
human resources in times such as these to ensure that they have enough staff to cope with the demand without
any extra stress on existing staff.
New Markets and products John Lewis would need to consider expanding with their stores, either opening stores or expanding on existing
stores if they were introducing new products and attracting new markets as they would need more space to
accommodate for the new products and market share. They could consider making their stores more specific so
they didn’t have to make their stores larger but just open new ones. An example of where this has already been
carried out would be Marks and Spencer’s with their clothing stores and their stores which just sell food.
John Lewis would also need to hire more staff who was specialised in the new products that they were selling as
they would need to provide a wide range of knowledge to the customers.
Technological change John Lewis would have to consider the amount of staff that they have and if they need all of the staff due to
changes in technology that means it is possible for the company to work in some departments with computers and
machines. An example of this could be how there has been machines made which mean that people can be served
without the need of a person. This would benefit human resources as it would mean they would be saving money
by not having to spend as much on wages and this could go into investing into something that could further the
business. However their customers may not feel as valued and less satisfied with their shopping experience if they
Unit 16
P1M1
Human resource management
Internal planning factors How it affects human resource planning of John Lewis
Organisational needs; higher demand for John Lewis would need to consider hiring more staff in the periods where these is a higher demand for their
products and services products and services. This is due to there being a larger amount of customers and their needs when there is a
higher demand in their stores. When this is to happen around times such as Christmas then John Lewis would
need to take on temporary staff to be able to meet the higher amount of demand. They would have to hire more
on the shop floor if the higher demand was in store and if the demand was online then staff would need to be
hired in the technological department.
The demand in certain seasons such as the festive season around Christmas would be of higher demand each year
due to the amount of people that would be shopping for presents and food. John Lewis would manage their
human resources in times such as these to ensure that they have enough staff to cope with the demand without
any extra stress on existing staff.
New Markets and products John Lewis would need to consider expanding with their stores, either opening stores or expanding on existing
stores if they were introducing new products and attracting new markets as they would need more space to
accommodate for the new products and market share. They could consider making their stores more specific so
they didn’t have to make their stores larger but just open new ones. An example of where this has already been
carried out would be Marks and Spencer’s with their clothing stores and their stores which just sell food.
John Lewis would also need to hire more staff who was specialised in the new products that they were selling as
they would need to provide a wide range of knowledge to the customers.
Technological change John Lewis would have to consider the amount of staff that they have and if they need all of the staff due to
changes in technology that means it is possible for the company to work in some departments with computers and
machines. An example of this could be how there has been machines made which mean that people can be served
without the need of a person. This would benefit human resources as it would mean they would be saving money
by not having to spend as much on wages and this could go into investing into something that could further the
business. However their customers may not feel as valued and less satisfied with their shopping experience if they
