CVS TECHNICIAN EXAM STUDY GUIDE (A+ GUARANTEED)

Drop-off Workstation Responsibility correct answers Pharmacist, intern, or tech Works out of QT Completes third party adjudication while the customer is present Data entry for E-scripts, MD calls, faxes, voicemails, as directed in QT Resolves all thirdpary or insurance problems Ask customer for preferred contanct number Calls out waiters to inform production (!!) Drop-off Workstation Priorities correct answers Acknowledge and serve customers Call for back up when there are 3 or more customers in line Focus on the customer Use N in QT for next item Ask and verify patient information: Spelling, DOB, address, medication allergies (NKA for no known allergies) Prescription insurance information (new insurance or verify current) Other medical info (other OTC or prescription meds they may be taking Safety cap preference Preferred contact phone number Never ask for SSN Enter your credentials upon completion Use of anyones credentials other than your own is: correct answers Strictly prohibited Production Workstation Responsibility correct answers Pharmacist, Intern, Tech Works out of QP (leave this screen to assist calls)