CSSP final exam questions & answers 2023/2024
which is an example of a specific goal? - ANSWER-Inspect purses, briefcases, and other items carried in or out by employees or visitors.
Which three of the following are examples of effective feedback? - ANSWER-1.)Louise, you really handled that emergency like a pro. 2.)Joe would you go over those procedures with me so I know you've got everything down. 3.)Darryl I'm concerned that your tardiness is putting pressure on other members of our security team.
Which four of the following are characteristics of a team? - ANSWER-1.)Members apply their talents and knowledge to team objectives 2.)Members work to resolve conflict quickly and constructively 3.)Members are encouraged to develop skills 4.)Positive results not conformity, are the goal.
If a Securitas officer backs into another the vehicle the officer should tell the other driver not to worry Securitas will take care of the damage?(true or false) - ANSWER-False
When it comes to implementing disciplinary action against an employee it is important to "load the boat" which means you should? - ANSWER-Get more people involved Branch managers, human resource
professionals, and area vice president.
You personally experience a rickety staircase while on patrol with one of your officers. He says he's almost fallen a couple of times. Which of the following should you do? - ANSWER-This qualifies as a near miss - report this as a hazard and implement an appropriate correction.
Two positive forms of positive feedback are? - ANSWER-Advice/Constructive criticism, Reinforcement
The Family and Medical Leave Act(FMLA) grants employees who meet certain criteria up to twelve weeks
- ANSWER-unpaid, job protected leave every twelve months to care for a newborn, parent, spouse,, or child, or if the employee has a serious medical condition. When dealing with a problem employee, you should always remember three words? - ANSWER-Firm, Fair, Friendly
Good times smoke shop employees are friendly and treat their customers like family, but they do not seem to have any set policies or procedures for dealing with returns, sales, or problems. The store lacks? - ANSWER-The procedural dimension
Is the client ever in your chain of command? - ANSWER-No the client is a separate customer.
What are the three requirements an employee must meet if an injury is to be compensable? - ANSWER-
1.)The employee must be doing tasks he or she is employed to do 2.)The injury must be sustained during
the hours the employee is scheduled to work 3.)The employee must be at work.
Carrying boxes for clients is an important way to show how helpful we are so you and your officers should always comply with such a request even if it's not in your post orders?(true or false) - ANSWER-
False
Which of the following should be considered time worked and there for compensated? - ANSWER-
1.)Running work related errands 2.)Training 3.)Traveling to other sites to pick up other employees
Which of the following are ways to correct hazards? - ANSWER-1.)Minimize the risk by implementing use
of Personal Protective Equipment(PPE) 2.)change the job duties associated with the hazard.
One of your officers studies for his real estate exam while on duty. Since it doesn't seem to interfere with
his performance, it shouldn't be considered a conflict of interest?(true or false) - ANSWER-False
What are key job accountabilities? - ANSWER-Specific tasks an officer must perform to meet client needs
and provide excellent service.
What are three challenges to becoming a Securitas supervisor? - ANSWER-1.) acting as a buffer between your your team and upper management 2.)Setting standards of performance 3.)Leading your team.
Which of the following are your customers? - ANSWER-All of the above.
which is an example of a specific goal? - ANSWER-Inspect purses, briefcases, and other items carried in or out by employees or visitors.
Which three of the following are examples of effective feedback? - ANSWER-1.)Louise, you really handled that emergency like a pro. 2.)Joe would you go over those procedures with me so I know you've got everything down. 3.)Darryl I'm concerned that your tardiness is putting pressure on other members of our security team.
Which four of the following are characteristics of a team? - ANSWER-1.)Members apply their talents and knowledge to team objectives 2.)Members work to resolve conflict quickly and constructively 3.)Members are encouraged to develop skills 4.)Positive results not conformity, are the goal.
If a Securitas officer backs into another the vehicle the officer should tell the other driver not to worry Securitas will take care of the damage?(true or false) - ANSWER-False
When it comes to implementing disciplinary action against an employee it is important to "load the boat" which means you should? - ANSWER-Get more people involved Branch managers, human resource
professionals, and area vice president.
You personally experience a rickety staircase while on patrol with one of your officers. He says he's almost fallen a couple of times. Which of the following should you do? - ANSWER-This qualifies as a near miss - report this as a hazard and implement an appropriate correction.
Two positive forms of positive feedback are? - ANSWER-Advice/Constructive criticism, Reinforcement
The Family and Medical Leave Act(FMLA) grants employees who meet certain criteria up to twelve weeks
- ANSWER-unpaid, job protected leave every twelve months to care for a newborn, parent, spouse,, or child, or if the employee has a serious medical condition. When dealing with a problem employee, you should always remember three words? - ANSWER-Firm, Fair, Friendly
Good times smoke shop employees are friendly and treat their customers like family, but they do not seem to have any set policies or procedures for dealing with returns, sales, or problems. The store lacks? - ANSWER-The procedural dimension
Is the client ever in your chain of command? - ANSWER-No the client is a separate customer.
What are the three requirements an employee must meet if an injury is to be compensable? - ANSWER-
1.)The employee must be doing tasks he or she is employed to do 2.)The injury must be sustained during
the hours the employee is scheduled to work 3.)The employee must be at work.
Carrying boxes for clients is an important way to show how helpful we are so you and your officers should always comply with such a request even if it's not in your post orders?(true or false) - ANSWER-
False
Which of the following should be considered time worked and there for compensated? - ANSWER-
1.)Running work related errands 2.)Training 3.)Traveling to other sites to pick up other employees
Which of the following are ways to correct hazards? - ANSWER-1.)Minimize the risk by implementing use
of Personal Protective Equipment(PPE) 2.)change the job duties associated with the hazard.
One of your officers studies for his real estate exam while on duty. Since it doesn't seem to interfere with
his performance, it shouldn't be considered a conflict of interest?(true or false) - ANSWER-False
What are key job accountabilities? - ANSWER-Specific tasks an officer must perform to meet client needs
and provide excellent service.
What are three challenges to becoming a Securitas supervisor? - ANSWER-1.) acting as a buffer between your your team and upper management 2.)Setting standards of performance 3.)Leading your team.
Which of the following are your customers? - ANSWER-All of the above.
