CPI Certification Test Exam with 100% Correct
Answers 2023
4 Behavior Levels - ✓✓✓1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - ✓✓✓Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - ✓✓✓directive-attempt to control the situation
and begin to set limits
Staff Attitude and Approach Acting Out Person - ✓✓✓non-violent physical crisis
intervention
Staff Attitudes for Tension Reduction - ✓✓✓therapeutic rapport decrease in energy
regaining of rationality
integrated Experience - ✓✓✓we can set the tone for whether or not the behavior
escalates or de-escalates
non-verbal-proxemics (personal space) - ✓✓✓area surrounding your body considered
an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status,
appearance, and familiarity.
kinesics (body language) - ✓✓✓non-verbal message transmitted by motion and body
posture. Factors: eye contact, facial expressions send a very strong message gestures,
how we stand
, (stance) hands
3 reasons for using the CPI supportive stance - ✓✓✓safety
less threatening
communicates respect
components of the communication pyramid - ✓✓✓verbal communication, para verbal
coomunication, and non-verbal communication
what is paraverbal communication - ✓✓✓how we say what we say
three components of paraverbal communication - ✓✓✓tone
volume
cadence
total voice control
what is the verbal escalation continuum? - ✓✓✓the kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-Reduction
what is questioning - ✓✓✓information-seeking
what is an intervention for questioning - ✓✓✓give a rational response
redirect
what is refusal? - ✓✓✓non-compliance
Answers 2023
4 Behavior Levels - ✓✓✓1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - ✓✓✓Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - ✓✓✓directive-attempt to control the situation
and begin to set limits
Staff Attitude and Approach Acting Out Person - ✓✓✓non-violent physical crisis
intervention
Staff Attitudes for Tension Reduction - ✓✓✓therapeutic rapport decrease in energy
regaining of rationality
integrated Experience - ✓✓✓we can set the tone for whether or not the behavior
escalates or de-escalates
non-verbal-proxemics (personal space) - ✓✓✓area surrounding your body considered
an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status,
appearance, and familiarity.
kinesics (body language) - ✓✓✓non-verbal message transmitted by motion and body
posture. Factors: eye contact, facial expressions send a very strong message gestures,
how we stand
, (stance) hands
3 reasons for using the CPI supportive stance - ✓✓✓safety
less threatening
communicates respect
components of the communication pyramid - ✓✓✓verbal communication, para verbal
coomunication, and non-verbal communication
what is paraverbal communication - ✓✓✓how we say what we say
three components of paraverbal communication - ✓✓✓tone
volume
cadence
total voice control
what is the verbal escalation continuum? - ✓✓✓the kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-Reduction
what is questioning - ✓✓✓information-seeking
what is an intervention for questioning - ✓✓✓give a rational response
redirect
what is refusal? - ✓✓✓non-compliance
